Tuesday, April 28, 2026, 9:10 p.m.: Claude.ai and the rest of Anthropic’s services are back up and running. Below is the original article: |
Global Service Outage at Anthropic
This afternoon proved challenging for users of Anthropic’s artificial intelligence, Claude. Most of the company’s services encountered global failures on this Tuesday, leaving users looking for alternatives. Notably, two exceptions were Claude for Government and Claude Console, the management platform for developers and organizations.
Status Update from Anthropic
Real-time information about the outage can be found on the Anthropic status page. Users attempting to access the chatbot through the claude.ai gateway, which is available in web, desktop, and mobile formats, met with failure. The macOS application displayed an error message: “You cannot connect to Claude,” prompting users to check their internet connection, which likely indicated a server-side issue.
API and Service Disruptions
The outage also affected the API, crucial for professional clients like developers and businesses that integrate Anthropic’s services into their applications. Users rely on the API for customer service chatbots and accessing models such as Sonnet 4.6 and Opus 4.7 in Perplexity. While not all users experienced full disruptions, many reported higher error rates and intermittent failures.
Impact on Development Tools
Claude Code—a well-regarded tool in agentic AI—was not immune to these failures. As adoption among developers grows, any disruptions can significantly affect production workflows and productivity metrics.
Cause of the Outage
Currently, the cause of this incident remains unclear, although Anthropic teams are actively investigating. The company has kept users informed through updates on their status page, which chronicles the sequence of events:
- April 28, 2026, 17:41 UTC: Anthropic detects issues and begins its investigation.
- April 28, 2026, 17:51 UTC: Confirmation of bugs in the API, claude.ai, and the login system.
- April 28, 2026, 18:33 UTC: Ongoing efforts to resolve the situation.
What Users Can Do
In the meantime, users are encouraged to explore alternatives such as ChatGPT, Gemini, or Grok for their chatbot needs. However, the downside to switching platforms is the loss of access to critical data like conversation history and project files from Anthropic’s services.
As we await further updates, we will continue to provide news on the situation as it develops. Users and businesses relying on Claude should remain vigilant and prepared for temporary setbacks in productivity.
Images | Screenshot
For further reading, check out the article on how alternatives like Kimi Code can provide cost-effective solutions in the AI landscape.