{"id":1493456,"date":"2025-01-15T07:45:36","date_gmt":"2025-01-15T09:45:36","guid":{"rendered":"https:\/\/teknomers.com\/fr\/lalerte-froide-aux-myrtilles-provoque-des-animosites-parmi-les-clients-manque-dempathie-chez-albert-heijn\/"},"modified":"2025-01-15T07:45:41","modified_gmt":"2025-01-15T09:45:41","slug":"lalerte-froide-aux-myrtilles-provoque-des-animosites-parmi-les-clients-manque-dempathie-chez-albert-heijn","status":"publish","type":"post","link":"https:\/\/teknomers.com\/fr\/lalerte-froide-aux-myrtilles-provoque-des-animosites-parmi-les-clients-manque-dempathie-chez-albert-heijn\/","title":{"rendered":"L&#8217;alerte &#8220;froide&#8221; aux myrtilles provoque des animosit\u00e9s parmi les clients : &#8220;Manque d&#8217;empathie chez Albert Heijn&#8221;"},"content":{"rendered":"\n<p>La cha\u00eene de supermarch\u00e9s Albert Heijn est critiqu\u00e9e pour la fa\u00e7on dont elle a inform\u00e9 ses clients d&#8217;un lot dangereux de myrtilles. Des centaines de personnes expriment leur col\u00e8re face \u00e0 l\u2019absence d\u2019avertissement clair ou de message push via l\u2019application. Les experts en communication de crise notent principalement des textes froids et un manque d&#8217;empathie. AH comprend les critiques et \u00e9valuera le probl\u00e8me, a d\u00e9clar\u00e9 un porte-parole. &#8220;Vous pouvez imaginer que c&#8217;est une maison de fous en ce moment.&#8221;<br \/>\n<br \/><br \/>\n<br \/><a href=\"https:\/\/www.destentor.nl\/binnenland\/kil-blauwe-bessen-alert-zet-kwaad-bloed-bij-klanten-gebrek-aan-empathie-bij-albert-heijn~a7d2ad50\/\" rel=\"nofollow noopener\" target=\"_blank\">ttn-fr-42<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La cha\u00eene de supermarch\u00e9s Albert Heijn est critiqu\u00e9e pour la fa\u00e7on dont elle a inform\u00e9 ses clients d&#8217;un lot dangereux de myrtilles. Des centaines de personnes expriment leur col\u00e8re face \u00e0 l\u2019absence d\u2019avertissement clair ou de message push via l\u2019application. Les experts en communication de crise notent principalement des textes froids et un manque d&#8217;empathie. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1493457,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[490,205450,507,895,8004,100232,133,5644,2481,2460,65,294,87156,2723,11446],"class_list":["post-1493456","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-albert","tag-animosites","tag-aux","tag-chez","tag-clients","tag-dempathie","tag-des","tag-froide","tag-heijn","tag-lalerte","tag-les","tag-manque","tag-myrtilles","tag-parmi","tag-provoque"],"_links":{"self":[{"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/posts\/1493456","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/comments?post=1493456"}],"version-history":[{"count":0,"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/posts\/1493456\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/media\/1493457"}],"wp:attachment":[{"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/media?parent=1493456"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/categories?post=1493456"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teknomers.com\/fr\/wp-json\/wp\/v2\/tags?post=1493456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}