Following a break in the negotiations, around 900 SAS pilots in Norway, Denmark and Sweden go on strike. The pilots will only be affected when they return to their home base. Nevertheless, this means that all pilots are on strike within 24 hours. – There is a risk that not everyone gets where they are going at all, and there is a risk of being stranded where you are, says consumer lawyer at the Consumer Council, Thomas Iversen. – No plan b Maja Wilhelmsen and her family are trying to get from Tromsø to Split in Croatia. There they have rented a house with two other families. Their flight is listed as one of those that will be canceled. The family has not received the information themselves yet, but has received a letter from SAS about the strike. Maja Wilhelmsen, Birk Hansen Wilhelmsen, Snorre Hansen Wilhelmsen and Thomas Helge Hansen are now considering taking a train or renting a car to get to Croatia. Photo: Veronica Westhrin / news – We thought it would work out, so it was very disappointing, says Wilhelmsen. Now the family is considering taking the train to Croatia. A major strike among SAS pilots will affect around 250 departures and 45,000 passengers daily, according to the news agency TT. This letter was distributed to travelers at Gardermoen when the strike took effect. Photo: Veronica Westhrin / news news spoke to several travelers just before the strike became a fact. – We do not have a plan b, but we can only take it as it comes, says Andrea Rønning, who herself checked in and was ready to leave at Gardermoen when the pilots went on strike. The Svartdal family had planned the holiday trip to Croatia for around 200 days. – It is very scary and stressful when you have enjoyed yourself so much, says the daughter. They had been looking forward to traveling together for the first time in a long time. – I stand here and sweat cold and am a little nauseous really, said dad Lars Svartdal. At 13 o’clock there was already a chaotic atmosphere at the travel agency Berg Hansen. – We got busy when the strike was a fact. Customers call in one set and wonder how they should behave, says customer service representative Ingeborg Steinsland. Several of the customers rebook their tickets to other airlines. Travel agencies and insurance companies are noticing great demand. Photo: Heidi Ditlefsen / news Gjensidige insurance also has many desperate customers calling, according to the communications service. In Norway, the Norwegian Pilots’ Association has delivered resignations for 254 pilots, while Parat has delivered for 148. The information boards at Gardemoen tell travelers who to contact. Photo: Beate Oma Dahle / NTB – Do not cancel the trip yourself – It is important not to take the grief in advance, but to be prepared for your trip to be canceled or very delayed, says Iversen. Unless you have booked a completely flexible ticket, according to Iversen it is important not to cancel the trip yourself, but wait until the airline does. – Then you have much better rights, the right to rebook or full refund and compensation at standardized rates. If you cancel yourself, you get almost nothing in return, he says. Consumer lawyer Thomas Iversen says that travelers should have some ice in their stomachs. Photo: The Consumer Council According to Iversen, if your flight is canceled, you have the right to demand rebooking as soon as possible, or to get your money back. In addition, the company will cover food and drink during the waiting period, and hotel stays if necessary. According to Iversen, the chaos at the airport can mean that you do not get what you are entitled to, and that you then have to pay yourself and rather apply for a refund. – Everything you pay for yourself has a certain financial risk, since there may be a discussion afterwards about the size of the expenses, he says. – Prepare to travel If you have booked a package trip, the consumer lawyer recommends contacting the company you have booked with directly. – There is probably less pressure there than with the airline, and perhaps also more flexibility depending on the individual company and how they have planned, Iversen says. The rate of compensation you are entitled to from the airline varies, but can be calculated on the Consumer Council’s own website. Several flights have now been canceled. Photo: Geir Bjarte Hjetland / news Reiseforsikringen does not apply in the event of a strike, lockout or bankruptcy, but Iversen reminds that if you should lose your luggage in the chaos, you should contact the insurance company. – It is very natural to think that the journey will not be anything, but prepare yourself for the journey.
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You do this if your flight has been canceled – news Vestland
