{"id":99167,"date":"2024-11-02T14:14:22","date_gmt":"2024-11-02T14:14:22","guid":{"rendered":"https:\/\/teknomers.com\/en\/more-than-2000-norwegians-have-bought-a-healy-but-in-germany-there-is-a-warning-against-the-product-news-vestfold-and-telemark-local-news-tv-and-radio\/"},"modified":"2024-11-02T14:14:26","modified_gmt":"2024-11-02T14:14:26","slug":"more-than-2000-norwegians-have-bought-a-healy-but-in-germany-there-is-a-warning-against-the-product-news-vestfold-and-telemark-local-news-tv-and-radio","status":"publish","type":"post","link":"https:\/\/teknomers.com\/en\/more-than-2000-norwegians-have-bought-a-healy-but-in-germany-there-is-a-warning-against-the-product-news-vestfold-and-telemark-local-news-tv-and-radio\/","title":{"rendered":"More than 2,000 Norwegians have bought a Healy, but in Germany there is a warning against the product – news Vestfold and Telemark – Local news, TV and radio"},"content":{"rendered":"\n

The complaints poured in. There were more than 200 of them. Parents were treating their sick children with Healy, it was reported in Germany earlier this year. But in Norway it was more or less quiet, despite the fact that the gadget was also sold here. news has previously written about the Healy, which is sold in various editions and costs up to NOK 41,000. It is bought and sold through networks, and according to the company has around 2,000 users in Norway, and over 300,000 worldwide. Presenter Triana Iglesias has previously used it herself and on her dog, and the artist Sandra Lyng has posted photos of her trying it. Healy should be high-tech and be able to help with everything from depression to chronic pain, according to the manufacturer behind it. But many of those who have advertised the product in Germany have gone even further in their claims. This has led to a storm of complaints. – A big worry “My little son’s (6) bronchitis has improved a lot”, wrote a mother. Users of Healy believed that the gadget helped with both MS and pain after cancer. These and several other examples were complained to the consumer council in Germany after the YouTube channel Simplicissimus published a critical video about the product. The storm of complaints set off alarms at the Verbraucherzentrale, Germany’s answer to the Consumer Council. If people used Healy instead of seeking medical treatment, this could become dangerous, they believed. The German Consumer Council decided to issue a public warning. – We have a big concern. That people turn from science-based medicine to this, says Gesa Sch\u00f6lgens. Gesa Sch\u00f6lgens works as a project manager at Verbraucherzentrale in Germany. Photo: Verbraucherzentrale She works as a project manager at the Verbraucherzentrale, and says that there were three reasons why they wanted to warn people: The sellers made extensive promises, sometimes guarantees, that Healy had an effect. Consumers could risk using Healy in case of serious illnesses. Because the product was sold through networks, it was difficult to control the claims that were disseminated through social media and word of mouth. The company was not clear enough about the proven effect the various versions of Healy actually had. The company behind the product, Healy World, disagrees with this representation. Just a few days after the warning was published, the German Consumer Council received a letter from the company’s lawyers. The Healy World threat required the warning to be deleted immediately. If not, they would take the case to court. It was because it contained factual errors, writes Healy World in an email to news. The company takes a number of measures to prevent misleading advertising from sellers, they write. They also point out that one version of their product, the Healy Medical Edition, is approved as a medical device. – It underlines our commitment to having a science-based approach in the development of our products, writes Healy World. And when asked why Healy is sold through networks, the company replies: – To ensure a personal experience for customers, which is essential when introducing innovative technology. Despite the notice of legal action, the German Consumer Council refused to remove the warning against Healy. The Consumer Council in Germany also warned on Instagram. They write: “Healy: No evidence of healing effects”. Facsimile: Screenshot from Instagram Verbraucherzentrale says that this is the core of their task: To protect consumers from false promises. Therefore, they handed out several fines to those sellers who made claims about the product that could not be documented. In Australia, too, the authorities have reacted to the marketing of the product. In 2022, the company was fined for illegal marketing. Healy World writes to news that they corrected the mistake immediately, paid the fine, and that this was an oversight on the company’s part. But in Norway, no action has been taken by the Norwegian Consumer Protection Authority yet. “Want that sales in Norway be stopped” news has found a number of examples of several Norwegians, some with many thousands of followers on social media, talking up and selling Healy. Some say that it has helped them with specific ailments, while others say that it has generally given them more energy. Consumer Europe says that they have received three tips regarding Healy, while the Consumer Protection Agency in Norway says that they have received one complaint against the product. I believe this is misleading for vulnerable people and would like sales in Norway to be stopped or the product information to be changed so that it is not misleading. They say they have not opened a supervisory case based on this tip. – We receive many thousands of tips every year, and we must strictly prioritize which tips we take up for treatment, says Nina Elise Dietzel, deputy director in the supervision department. She explains that entrepreneurs have an independent responsibility to familiarize themselves with the laws and regulations that apply to their business. Nina Elise Dietzel, deputy director in the supervisory department of the Norwegian Consumer Protection Authority. Photo: DAG JENSSEN \/ DAG JENSSEN – If the claims cannot be documented, this will easily be misleading advertising, and it is prohibited, says Dietzel. Thinks the company is hiding behind the sellers – We take false health claims very seriously, says Healy World to news. They explain that all members are offered training to ensure that the company’s strict guidelines are followed. If someone still violates these, they can follow up with warnings, more training, or in the worst case revoke their membership, Healy World tells. The company is not aware of anyone having broken the rules in Norway, they write. But this way of driving sales is part of the tactic, suspects Germany’s own consumer council, Vebraucherzentrale. – The company can hide behind its salespeople. It is influencers who make these promises, says project manager at Vebraucherzentrale, Gesa Sch\u00f6lgens. This is rejected by Healy World. – Any claims or promises from individual sellers, which go beyond our approved material, are not permitted. We act quickly if we learn of such examples, the company writes to news in an e-mail. The lawsuit – Usually it is us who take the company to court, not the other way around, says Gesa Sch\u00f6lgens. But in April that is what happened. Healy World sued Vebraucherzentrale. At the same time as this conflict was going on, Healy World organized a conference in Germany. There they were to celebrate their best sellers, as well as share tips and success stories with other members, according to the invitation. Journalists were not allowed in, but clips from the conference have been shared by Healy on their official social media. There they themselves choose what others see as an important part of the company’s strategy for further growth. The summary video from the conference shows decorated people dancing, smiling and cheering. news chose to travel to the conference, without an invitation, and despite Healy World saying that the event was closed to the press. It was because we wanted to meet Healy users and ask more questions to the founder of the company, Marcus Schmieke. When news arrived at the conference, both Schmieke himself and the company were positive about conducting an interview. news also spoke to users of Healy who talked about their enthusiasm for the product. But the next day several of the participants we had spoken to wanted to withdraw their interviews. Schmieke could not conduct an interview anyway, because according to the company he had fallen ill. Instead, Healy World has responded to questions by email. news has asked the company why they do not want to be interviewed, in addition to closing the conference to the press. The company responds to this: Marcus Schmieke had originally agreed to participate in an interview; however, he was unable to attend due to unforeseen health issues. The Power Summit is a private event intended for independent Healy World members to engage in focused discussions and training. Limited media access enabled us to fulfill the purpose of the event without distractions. Afterwards, Healy World engaged lawyers who sent two letters to news. It has been demanded that news does not publish pictures from the conference. The lawyers now claim that Schmike had never agreed to an interview. “Created by bots and trolls” This summer, the case between the German Consumer Council and Healy World was heard in court. The company believed the warning contained factual errors and would damage their reputation. “The complaints must have been created by bots and trolls,” the court documents said. It also stated that Healy World believed the complaints were part of a smear campaign directed by a former employee. But to news they write that the complaints do not come from users of Healy, but from people who have been asked to complain after seeing the video that was published on YouTube last year. Healy World was not heard in court. The demand that the warning be deleted was unfounded, the judges thought. Healy World has appealed, and a new round in court awaits in November. Together with two lawyers, Gesa Sch\u00f6lgens is working to prepare. – We hope we win and can get a final decision. Healy is not the only product on the market that she worries about. They need time to prioritize other matters, because the list is long, according to her. Hi! Thanks for reading this far! Do you have any tips for other issues we should investigate? Feel free to send me an email or use news’s \u200b\u200bnotification service if you want to share the tip encrypted or remain anonymous. Published 02.11.2024, at 14.49
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The complaints poured in. There were more than 200 of them. Parents were treating their sick children with Healy, it was reported in Germany earlier this year. But in Norway it was more or less quiet, despite the fact that the gadget was also sold here. news has previously written about the Healy, which is […]<\/p>\n","protected":false},"author":1,"featured_media":99168,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[4757,997,22612,151,16,750,10238,152,235,230,1042],"class_list":["post-99167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-bought","tag-germany","tag-healy","tag-local","tag-news","tag-norwegians","tag-product","tag-radio","tag-telemark","tag-vestfold","tag-warning"],"_links":{"self":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/99167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/comments?post=99167"}],"version-history":[{"count":0,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/99167\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media\/99168"}],"wp:attachment":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media?parent=99167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/categories?post=99167"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/tags?post=99167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}