{"id":441,"date":"2022-05-30T14:14:20","date_gmt":"2022-05-30T14:14:20","guid":{"rendered":"https:\/\/teknomers.com\/en\/travel-companion-flown-to-milan-after-sas-cancellation-nrk-urix-foreign-news-and-documentaries\/"},"modified":"2022-05-30T14:14:23","modified_gmt":"2022-05-30T14:14:23","slug":"travel-companion-flown-to-milan-after-sas-cancellation-nrk-urix-foreign-news-and-documentaries","status":"publish","type":"post","link":"https:\/\/teknomers.com\/en\/travel-companion-flown-to-milan-after-sas-cancellation-nrk-urix-foreign-news-and-documentaries\/","title":{"rendered":"Travel companion flown to Milan after SAS cancellation – NRK Urix – Foreign news and documentaries"},"content":{"rendered":"\n

– It has been the shock map. We have had some chaotic conditions, says Christine Leiksett, office manager at Ringjord elektro. She and 33 others associated with the company were returning home from Milan on Sunday when their plane was suddenly canceled. 26 employees and seven of their partners traveled to Italy this weekend to celebrate the company’s 25th anniversary. At the airport, they met little understanding, and did not receive help from SAS and their representatives. The only message they received was that they had been rebooked for a new flight – four days later. – It has already had major consequences. It has ripple effects that go far beyond us losing revenue, Leiksett explains. General manager Halgeir Ringjord explains that the company, among other things, maintains ferries, but that it had been postponed for other reasons. – It was just pure luck, otherwise these ferry routes would have been canceled, says Ringjord. Fortunately for the company, the travel company they booked through, Travelmaker, found a solution that ensured return to Norway on Monday. On Tuesday, the trip continues home to Troms\u00f8. Play sets are still ready for what the company does on the next company trip. – Then we find another airline. SAS is now excluded. UNSECURE: There was a long time of uncertainty about what was going to happen to the travelers. There were many hours of waiting at the hotel and airport. Photo: Private It was Nordlys who first mentioned the travel party in Milan. The travel company despairs Travelmaker’s CEO, P\u00e5l M\u00f8ller, says that they have experienced several cancellations from SAS on their package tours recently. – Such experiences make us skeptical of using SAS. He understands that cancellations occur, but reacts to how SAS has handled the situation. – The travel party is at the airport and needs help, but is rejected by the airline. That is unacceptable, M\u00f8ller states. He himself has had regular contact with the travel party over the weekend, and managed to find a previous flight for the craftsmen through a company they work with. – Had we had normal office hours, we probably would not have been able to rebook about the customer at all, M\u00f8ller says in despair. M\u00f8ller says that Travelmaker will now be careful about using SAS in the future. – We want to make sure that they have an apparatus to handle a similar situation, should it happen again, says M\u00f8ller. SAS: – Due to something unforeseen, SAS’s Press Manager, John Eckhoff, understands the frustration of the travel party in Milan. – I understand well that they are not happy. When they are notified so short a time in advance, it is difficult. Still, he is aware that SAS is doing what they can to help, even if things can take time. UNPROVED: Press manager John Eckhoff at SAS, believes that something unforeseen has happened for SAS to cancel a flight so late. Photo: Even Bj\u00f8rings\u00f8y Johnsen \/ NRK – We have a large demand for customer service at the moment, at the same time there is a large demand at airports around Europe. Therefore, it can be difficult to get through even if we have scaled up sharply, says Eckhoff and continues: – This case is complicated by the fact that they have booked through a travel company. Then the travel company is our customer, but we always try to rebook to the nearest available flight, Eckhoff emphasizes. He understands that such incidents lead to skepticism of SAS, but hopes the travelers will give the company another chance. – SAS has a very strong brand, but these are difficult times. The industry is down after the pandemic, and that creates challenges both logistically and internally, Eckhoff explains. Announced cancellations Earlier in May, it was announced that SAS will cancel more than 4,000 flights this summer. This corresponds to about five percent of the company’s scheduled departures. Eckhoff is clear that this has nothing to do with what Ringjord Elektro’s employees experienced in Milan. – This has nothing to do with the announced cancellations. When we cancel a departure so short in advance, it is due to something unforeseen, Eckhoff explains. He further explains that there may be technical reasons, crew shortages or weather-related, but emphasizes that SAS aims to complete all scheduled departures. SAS’s Swedish customers have also experienced problems. Aftonbladet could no later than last week tell about customers who experienced that their flight was canceled, before the tickets again became available for a more expensive price.
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– It has been the shock map. We have had some chaotic conditions, says Christine Leiksett, office manager at Ringjord elektro. She and 33 others associated with the company were returning home from Milan on Sunday when their plane was suddenly canceled. 26 employees and seven of their partners traveled to Italy this weekend to […]<\/p>\n","protected":false},"author":1,"featured_media":442,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[606,602,204,603,203,604,16,13,605,396,202],"class_list":["post-441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-cancellation","tag-companion","tag-documentaries","tag-flown","tag-foreign","tag-milan","tag-news","tag-nrk","tag-sas","tag-travel","tag-urix"],"_links":{"self":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/comments?post=441"}],"version-history":[{"count":0,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/441\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media\/442"}],"wp:attachment":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media?parent=441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/categories?post=441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/tags?post=441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}