{"id":189963,"date":"2025-12-09T20:26:55","date_gmt":"2025-12-09T20:26:55","guid":{"rendered":"https:\/\/teknomers.com\/en\/desperate-telephone-spam-in-spain-forces-government-to-pass-new-law\/"},"modified":"2025-12-09T20:26:57","modified_gmt":"2025-12-09T20:26:57","slug":"desperate-telephone-spam-in-spain-forces-government-to-pass-new-law","status":"publish","type":"post","link":"https:\/\/teknomers.com\/en\/desperate-telephone-spam-in-spain-forces-government-to-pass-new-law\/","title":{"rendered":"Desperate Telephone Spam in Spain Forces Government to Pass New Law"},"content":{"rendered":"\n

The Spam Call Epidemic in Spain<\/h2>\n

Spam calls are a growing concern in Spain, prompting widespread frustration among its citizens. Despite the implementation of call filters<\/strong> and existing legal measures to curb these unwanted interruptions, the calls keep coming. The Spanish government is taking further action with the new Law on Customer Service<\/strong>, aimed at tackling this persistent issue.<\/p>\n

\n

Another Attempt: The New Law on Customer Service<\/h2>\n

The government recently approved this law in Congress, pending final approval from the Senate. This legislation marks the first nationwide effort to regulate customer service practices, placing special emphasis on unethical tactics like automatic renewals without consent<\/strong> and invasive commercial calls. This is noteworthy as it represents the second time laws have been enacted against spam calls, following the General Telecommunications Law<\/strong>.<\/p>\n

Stricter Regulations on Spam<\/h3>\n

In 2023, commercial calls made without prior authorization were banned. However, many contracts still contain “prior consent”<\/strong> clauses, which compromise the effectiveness of this ban. The latest law introduces additional measures to combat the issue:<\/p>\n

    \n
  1. Mandatory Prefix Codes<\/strong>: Companies must now utilize specific prefixes to identify commercial and customer service calls.<\/li>\n
  2. Blocking Non-Compliant Calls<\/strong>: Telecom operators are required to block calls that do not adhere to these new guidelines.<\/li>\n
  3. Contract Nullification<\/strong>: Agreements made through unauthorized calls will be voided to deter companies from engaging in spam practices.<\/li>\n<\/ol>\n
    \n

    Persistent Challenges<\/h2>\n

    While these regulations present tougher conditions for spam callers, skepticism remains. Previous laws did not succeed in eliminating spam calls, leaving many wondering if the latest measures will yield better results. Moreover, telemarketing scams that fall outside the regulatory net continue to pose threats to consumers.<\/p>\n

    Addressing Fake Reviews<\/h3>\n

    In addition to spam calls, the new law also addresses the issue of fake online reviews<\/strong>. It establishes a 30-day limit for posting reviews and outright bans the buying and selling of testimonials. However, specific enforcement methods for these rules are yet to be clarified.<\/p>\n

    \n

    Broadening Customer Service Obligations<\/h2>\n

    The law also implements several additional obligations for companies that provide customer service:<\/p>\n

      \n
    1. Transparent Pricing<\/strong>: Companies must disclose the total service price upfront, including any extra fees.<\/li>\n
    2. No Premium Rate Numbers<\/strong>: Customer service lines cannot consist of premium rate numbers.<\/li>\n
    3. Timely Call Response<\/strong>: Companies must ensure that at least 95% of calls are answered within three minutes.<\/li>\n
    4. Operator Accessibility<\/strong>: Customers can request an operator at any point during their call.<\/li>\n
    5. Faster Claim Resolutions<\/strong>: Businesses are now required to address complaints within 15 days, with a five-day window for improper charge disputes.<\/li>\n
    6. Bilingual Services<\/strong>: Companies with more than 250 employees and revenues exceeding 50 million euros must provide service in the region\u2019s co-official language.<\/li>\n
    7. Notification for Automatic Renewals<\/strong>: Companies must inform customers 15 days prior to an automatic service renewal and make the cancellation process easier.<\/li>\n<\/ol>\n
      \n

      Conclusion<\/h2>\n

      The battle against spam calls and deceptive customer service practices is far from over in Spain. While the government’s latest law introduces more robust measures, the ongoing challenges presented by prior consent clauses and telecom scams leave many cautious about its effectiveness. Only time will tell if these new regulations can genuinely provide relief from the plague of spam calls.<\/p>\n


      \n
      General News – 2<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

      The Spam Call Epidemic in Spain Spam calls are a growing concern in Spain, prompting widespread frustration among its citizens. Despite the implementation of call filters and existing legal measures to curb these unwanted interruptions, the calls keep coming. The Spanish government is taking further action with the new Law on Customer Service, aimed at […]<\/p>\n","protected":false},"author":1,"featured_media":189964,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36399],"tags":[5911,367,291,375,1636,1694,38050,11253],"class_list":["post-189963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-desperate","tag-forces","tag-government","tag-law","tag-pass","tag-spain","tag-spam","tag-telephone"],"_links":{"self":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/189963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/comments?post=189963"}],"version-history":[{"count":0,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/189963\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media\/189964"}],"wp:attachment":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media?parent=189963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/categories?post=189963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/tags?post=189963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}