{"id":18012,"date":"2022-10-19T11:17:16","date_gmt":"2022-10-19T11:17:16","guid":{"rendered":"https:\/\/teknomers.com\/en\/sas-is-fined-nok-100000-for-being-too-slow-with-refunds-news-norway-overview-of-news-from-various-parts-of-the-country\/"},"modified":"2022-10-19T11:17:17","modified_gmt":"2022-10-19T11:17:17","slug":"sas-is-fined-nok-100000-for-being-too-slow-with-refunds-news-norway-overview-of-news-from-various-parts-of-the-country","status":"publish","type":"post","link":"https:\/\/teknomers.com\/en\/sas-is-fined-nok-100000-for-being-too-slow-with-refunds-news-norway-overview-of-news-from-various-parts-of-the-country\/","title":{"rendered":"SAS is fined NOK 100,000 for being too slow with refunds – news Norway – Overview of news from various parts of the country"},"content":{"rendered":"\n

The two-week strike this summer has cost SAS dearly. In the quarterly figures presented in August, it was stated that the company owed people NOK 10 million – just in canceled flights. Nearly 400,000 SAS passengers were affected. In addition, there are large sums of money for everything people have spent while they themselves have had to arrange new plane tickets with other companies, rented cars, the bus, taken trains and other things to get to or from holiday. SAS is fined NOK 100,000 At the beginning of August, SAS received notice from the Norwegian Civil Aviation Authority that passengers had to get their money back quickly after all cancellations. The Norwegian Civil Aviation Authority ordered SAS in September to refund all customers for canceled flights within seven days, from 15 September. SAS reported that they were up to date on this date. That turned out not to be true. After the deadline, the Norwegian Aviation Authority has assessed whether they should impose a compulsory fine on the company. And now they have concluded. – We call it a compulsory fine, but feel free to call it a fine. They will be fined NOK 100,000, they received a letter about that on Monday, says Kobberstad to news. Kobberstad says SAS takes too long to pay its customers back for canceled tickets. Photo: Norwegian Civil Aviation Authority news is waiting for a comment from SAS about the fine. SAS gets a 10-day deadline before any new fine SAS has been given ten days to correct what they are fined for, namely not refunding tickets quickly enough. They can then get a new one in ten days, says Kobberstad. It can be higher. – The first fine was NOK 100,000. It can be higher if we receive information or insufficient information that things are not going as they should. But we make a new assessment after ten days have passed. The director of aviation now expects SAS to do what they have to do in order to reach the goal of these refunds to the passengers. – For us, it is important that consumers can trust aviation and that they actually get the money they are entitled to. He says that for individuals it can be about large amounts in some cases. – We consider that it is important for aviation as an industry, and for the individuals concerned. SAS must report back on the status next week to Luftfartstilynet. Has NOK 38,000 outstanding Tonny Blom-Stenbakk, his wife and their 17-year-old twins were left to fend for themselves when they were on their way home from Split to Bod\u00f8 this summer. The flight from Split in Croatia went to Copenhagen. SAS Connect was flown, and therefore went as planned. From Copenhagen they were going on to Oslo, and then Bod\u00f8. But the flights were canceled by SAS due to the pilot strike. They were told to submit a refund claim, which they did in mid-July. – With each passing day, you lose more trust in the company. I think it seems that they are training the case, so they will have their bankruptcy case processed in the US, says Blom-Stenbakk. Tonny Blom-Stenbakk still has NOK 38,000 outstanding with SAS. Photo: private In total, the family spent NOK 38,000 to get home. Money they had to pay for two nights at an airport hotel, plane tickets to Oslo and a rental car to Bod\u00f8. The family has not received anything back, either for specific expenses or for the approximately NOK 14,000 they had paid SAS for the flight in the first place. Nor have they received the legally standard EU compensation to which they are entitled. Blom-Stenbakk has repeatedly tried to contact SAS. On social media, he is told to contact customer service, without getting clear answers. – After three months, they have not been able to do anything about the claim. SAS should be able to estimate when they are finished now. The information is terribly bad. He is now appealing the case to the Transport Complaints Board for aircraft. – NOK 38,000 is a lot of money for us ordinary people, he says. They should settle with their customers now! Money for new tickets takes a long time Thomas Kent J\u00f8rgensen has not yet received money for the new tickets he had to buy when SAS canceled this summer. They were five people on their way home from Crete when the flight was canceled due to the strike. J\u00f8rgensen is still waiting for NOK 53,000 from SAS after this summer’s strike. Photo: private He has also not been paid standard EU compensation. According to J\u00f8rgensen, the family is entitled to 500 euros per person. The money for the canceled tickets they never got to use, however, they have received money back. Nevertheless, J\u00f8rgensen estimates that he and his family still have around NOK 53,000 to their credit with the airline. – I can feel myself getting annoyed with SAS. No one gets in touch with the department that processes refunds. And we are not told how long it will take, says J\u00f8rgensen. Hundreds of complaints Until mid-September, the Consumer Council has received 750 inquiries about SAS. There are as many as in the whole of 2020, which included the corona problem. And over twice as many as in the whole of 2019, which also included a pilot strike. Iversen says it is a shame that SAS does not follow up its customers properly. Photo: Consumer Council Thomas Iversen, senior legal adviser at the Consumer Council, thinks that SAS follows up its customers too poorly. – We are reacting to SAS’s lack of follow-up with customers. People get little to no information about where their case is in the process, and several say that they get no answer if they call customer service. It is clearly frustrating for the customers, and helps to create extra uncertainty and irritation, they say. And points out that SAS benefited from following up its customers in a proper way. – It’s a shame they choose not to do it! Conciliation council is a way to go Over 370,000 passengers were affected by the pilot strike in SAS this summer. Many have laid out large sums for SAS, and are sitting with expensive claims they should rather have in their account. This is perhaps particularly true now at a time when increased expenses and more expensive goods are putting pressure on the household economy. Iversen says the conciliation council may be the way to go to get money back. – If you need to do something more active with the matter, the only way out is actually to go to the conciliation council. You can do that yourself, for a fee of approximately NOK 1,400. The Transport Complaints Board The Transport Complaints Board for flights received over 500 complaints about SAS in September. Of these, around 50 cases relate to the pilot strike this summer, says Cecilie Asak Oftedahl, general manager of the Norwegian Tourism Forum. She is in the secretariat of the Transport Complaints Board. – What do people complain about the most? – There are many complaints about cancellations and delays, lack of rerouting, demands to have expenses for the purchase of new tickets covered, hotel expenses, demands for standard compensation, demands for reimbursement of the ticket, and so on. In September, the Transport Complaints Board had received over 500 complaints from SAS customers.
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The two-week strike this summer has cost SAS dearly. In the quarterly figures presented in August, it was stated that the company owed people NOK 10 million – just in canceled flights. Nearly 400,000 SAS passengers were affected. In addition, there are large sums of money for everything people have spent while they themselves have […]<\/p>\n","protected":false},"author":1,"featured_media":18013,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[18,3479,16,1490,14,15,17,8501,605,2152],"class_list":["post-18012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-country","tag-fined","tag-news","tag-nok","tag-norway","tag-overview","tag-parts","tag-refunds","tag-sas","tag-slow"],"_links":{"self":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/18012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/comments?post=18012"}],"version-history":[{"count":0,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/posts\/18012\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media\/18013"}],"wp:attachment":[{"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/media?parent=18012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/categories?post=18012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teknomers.com\/en\/wp-json\/wp\/v2\/tags?post=18012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}