He has delivered food for Wolt in Trondheim for over three years and received good feedback on the work he has done. But during the three years, Ndubueze S. Ugochukwu, or Ugo, as he calls himself, has not heard much from the company. He reckoned that Wolt had been satisfied with the work he had done. – But other than that, I was supposed to deliver something to a customer on 29 September this year. Because that day, Ugo couldn’t find the front door and asked the customer for help to find it. Then the customer became dissatisfied and Wolt chose to terminate his contract immediately. – A fear among food stalls Ugo was on the wrong side of the building for the customer he was supposed to deliver food to. Because it turned out that the entrance was at the back of the building. – That’s why I called and asked for help. I asked if they could come down as I was outside, but couldn’t find the entrance, explains Ugo. But then he was told that it was his job to find the entrance and that they paid for it. Finally, the customer came downstairs and received the food he had ordered from Ugo. – Then she said “this is a bad job”, he adds. Subsequently, Ugo received a list from Wolt with complaints that should have been registered against him. Three of the complaints are from the same day that he was on his last assignment for the company. Photo: screenshot And already when Ugo was going on to the next assignment, his account was deactivated in the app that is the basis for the job. – This has been a fear among the workers – that the contract will be terminated automatically. But the company itself says that they have a high threshold for terminating agreements with their bodas. – Without commenting on individual cases, I can generally say that agreements are terminated after repeated breaches of the agreement. This is what Christian Kamhaug, communications manager for Wolt Noreg, wrote in an email to news. Ugo lost access to take new delivery assignments for Wolt immediately. Photo: Sunniva Skurtveit / news Plaintiff Wolt After a few days, Ugo received an e-mail from Wolt in which the company stated that his contract had been terminated. – I am disappointed, very disappointed. He therefore contacted his trade union to get help and hopefully a permanent position at Wolt. – What is particularly special is that this comes out of the blue. He is a popular driver and has stood up for Wolt in every possible way. Roy Einar Nilsen says so. He is an organizational worker in Fellesforbundet from Midtnorsk transportarbeidarforeining. Roy Einar Nilsen says Fellesforbundet believes that Wolt should have been appointed permanently. Photo: Sunniva Skurtveit / news Fellesforbundet has sued Wolt on behalf of Ugo, after Wolt did not want to negotiate about the situation. – This is wretched treatment of people, if you ask me, says Nilsen. From before, the Fellesforbundet has taken legal action against Wolt on behalf of several other shops. Wolt does not agree with the presentation of the situation, but will not comment on individual cases. – In addition, this case will now go through a legal process, and Wolt will refrain from commenting on ongoing cases, writes the communications manager. At the same time, Wolt sends a list of complaints and mistakes made by Ugo – something he himself thinks is a lie. List of 47 complaints Wolt sent a list of over one A4 page with 47 complaints and allegations about Ugo, as a kind of justification for terminating the contract. Three of the complaints are dated to the same day the contract was terminated. – The list is just a lie, says Ugo. The list states that Ugo has delivered food too late, ruined the food and that he has behaved badly towards the customers. The complaints include delays, that he allegedly behaved disrespectfully towards customers or restaurants, that he did not answer and did not deliver food to the customer’s door. Photo: SCREEN BILETE – Is this about cultural differences? Am I smiling too much? Is my smile annoying to you?, asks a confused Ugo. Because he had not been told about the complaints before he got the list in his hands. In the past, he has only received good feedback from the company. – They have said that I do a fantastic job and that they had a lot of good feedback about me, he explains. But Wolt does not agree, and says that if a store receives a complaint, it will be sent to the person concerned immediately. – Then you get an opportunity to counter these before we possibly end the agreement, writes Kamhaug. The trade union also believes that the list comes completely out of the blue. – He has acted as one of the most loyal and most profitable on Wolt’s bottom line, says Nilsen. Ugo himself wants to rectify this and hopes he can get a permanent job at Wolt. – I want my job back. If I have done something wrong, I am ready to correct it, he says hopefully. Wolt: 5 percent of the stalls are dissatisfied Wolt states that their entire business model is based on the fact that those who deliver and work as a stall are self-employed. – This gives both us and the bod partners the flexibility that we all appreciated. This means that the bod partners can work when they want and as much or as little as they want, writes Kamhaug. Fellesforbundet and UGO believe that it does not contribute to flexibility, rather that one misses out on important rights in working life. – Our member must have a permanent appointment. And then it also becomes relevant to demand compensation. Because when you are not permanently employed, you miss out on holiday pay, you miss out on sickness pay and you miss out on pension money. This happens to a large extent in this industry, says Nilsen. Wolt has also received criticism for this from the Espen Utne Landgraff bike shed in the past. Wolt states that they have around 4,000 independent stalls in over 50 locations in Norway. And they themselves have carried out a survey among their bodas. – 8 out of 10 are satisfied or very satisfied with their job as a bod partner, says Kamhaug. At the same time, Wolt’s survey shows that 5 percent of customers were dissatisfied. Published 01.11.2024, at 15.46
ttn-69
Wolt booth in Trondheim was terminated on the day – going to a lawsuit against the company – news Trøndelag – Local news, TV and radio
