The case in summary Students have developed a new tool for the Swedish Tax Agency to streamline the processing of tax crime tips. The new tool uses artificial intelligence and machine learning to automate the process, improving workflow. The new solution is more structured and allows attachments, which makes it easier for an automatic review. This is the first time the Swedish Tax Agency has taken in students and put together an interdisciplinary group. The Norwegian Tax Agency believes the project has been a success and has given them new insight and perspective on the problems they face. The solution could potentially save the Norwegian Tax Agency a lot of time in the future. The summary is made by an AI service from OpenAi. The content is quality assured by news’s journalists before publication. – The goal is for it to be much easier. Thor Fransplass normally studies at NTNU. But this summer, he and six other students from a range of disciplines have worked together at the Tax Agency in Bodø. Here, they have together found a solution for how the Swedish Tax Agency can more easily process the thousands of tax crime tips that come in every year. The tips are mainly received via a web-based tips portal. Thor Fransplass is one of the developers who has worked with the Tax Agency’s new solution. Photo: Alexander Kjønsø Karlsen / news Today, the review of the tips is done manually. But with the help of artificial intelligence and machine learning, the students have found a way that greatly improves and streamlines the workflow. Unique opportunity – The main process is that a lot of automatic processing of data is to be done. When tips come in, there is a lot to be done, he says, and receives support from Marie Mariussen. She is studying day-to-day economics and administration at NTNU, and is one of those who have been behind a draft for a new tips portal. Marie Mariussen is one of seven students who have improved the tax authorities’ solutions. Thor Fransplass sits in the background. Photo: Alexander Kjønsø Karlsen / news – This has been a unique opportunity that I think we have all really appreciated. Sorting, structuring, verification and classification – with the help of the new tool, much of the work can be done automatically. Then the case handlers can focus on the part of the job that needs a human to do. – It has been incredibly educational. We have played very well off each other. The tip portal is a very good example of that, she says. The image shows a draft of a new tip portal for the Norwegian Tax Agency. Photo: Alexander Kjønsø Karlsen / news Today, the tip portal consists of free text fields. And if you wanted to send an attachment, it had to be done by post. While the new solution is much more structured, and allows for attaching attachments. It also makes it easier in an automatic review. I think it has been a success. Marcus Samuelsen is head of department. He does not regret that they took in students this summer, and believes the solution can help save a lot of time. – It has been very important for us to invite in and get the perspective that the students bring with them. They can explore and problematize solutions that we are already struggling with today, and bring with them new insight and perspective. This is the first year that the office in Bodø is taking in students, and the first time that the Norwegian Tax Agency has put together an interdisciplinary group. – The result is twofold. One is that we have gained a very good learning platform in that work and the way to approach a problem that we might not have thought of. They have created a foundation that we can now take further and build into our solution for the public. – The second is that we have been shown Bodø and the opportunities here. And I hope and believe that many of these students can really spread the good word about working in Northern Norway. It has been a great success. Marcus Samuelsen is head of department at the Swedish Tax Agency. He is well satisfied with the students’ work. Photo: Alexander Kjønsø Karlsen / news Published 26.08.2024, at 09.00 Updated 26.08.2024, at 09.22
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The solution for seven students can revolutionize the Tax Agency’s handling of tips – news Nordland
