The case in brief Summary: Nordlandssykehuset has introduced a new computer system, Nora Nord, which has reduced the waiting time for epicrisis from three months to a few minutes. The Nora Nord system performs tasks that were previously done by humans, saving the hospital up to ten positions. The system now processes around 270,000 epicrises from Nordlandssykehuset HF. Nora Nord has received praise from the minister for digitization for saving time on administrative tasks and contributing to better patient care. Lars Eirik Hansen at Nordlandssykehuset is skeptical of a common records system for all public health services, and believes that different systems adapted to each level are more effective. The summary is made by an AI service from OpenAi. The content is quality assured by news’s journalists before publication. In a corner of a simply furnished office at the hospital in Bodø, there is a black cupboard. Inside there is a small row of computers. Here, a special “employee” works around the clock and breaks whatever rules there may be in working life. Nevertheless, the management is very pleased. – Then we are in the head office of Nora Nord. She has been given a name and a figure, but Nora is completely digital. That explains Lars Eirik Hansen, at the center for clinical support and documentation at Nordlandssykehuset. He has led the work on the new system, which saves the hospital up to 10 positions. – We are struggling to get hold of professionals. This also applies to administrative tasks. Nora Nord enables us to use our people for other tasks, thus saving time and resources. Reads and sends epicrises So what is Nora Nord doing? Everyone who is treated in hospital gets a so-called epicrisis. An important document for further processing. This epicrisis must be sent to doctors and patients as quickly as possible, but previously thousands of these epicrisis were left on hold for several months at the hospital in Bodø. Now these tasks are solved in minutes by the Nora system. Sending out epic crises: This cabinet of computers does the work that employees used to do manually. Photo: Ola Helness / news – Nora is software. She recognizes what we see on the PC, and then we can teach her what to do with this. – But is it safe? Is it about patient information? – We have also taught her what not to do. So that she doesn’t do tasks she shouldn’t. She is no smarter than we let her be. It is not artificial intelligence. Nora Nord now treats around 270,000 epicrises from Nordlandssykehuset HF. – Do not believe in a large joint system In 2022, Helse Midt introduced the Helseplattformen system at St. Olav hospital. A large common record system for all the public health services, which has subsequently received much criticism. news has previously mentioned that several of the errors must have created direct and indirect threats to patient safety. Hansen at Nordlandssykehuset in Bodø is honest that he has no faith in such a solution for them. Lars Eirik Hansen does not believe in the Health Platform in Helse Midt Photo: Ola Helness / news – We do not believe that we solve all interactions with a common system. What we believe in is that we have systems that are adapted to each individual level. Different systems that have been created to support GPs, hospitals and nursing homes etc. So we would rather create systems that share that information across. – Couldn’t there be a system that everyone can use at the same time? – We have seen that it is not possible. You don’t have to follow much to see that what they are trying at Helse Midt is difficult. We see the same from other countries. No one succeeds. Hansen draws a comparison from the clothing industry. – The needs are so different that we do not believe in a “one size fits all” system. – Should we try something that is almost impossible, or spend money on the most possible patient treatment, he asks. This is how Helse Midt responds – We have had greater challenges with the introduction of the Health Platform than planned. At the same time, we do not believe that it is a better alternative to go back to old systems and then start a new acquisition to replace them. It will be a process that will take 5-6 years and must be carried out according to the same public procurement regulations that the Health Platform was acquired in accordance with, says owner director Ingvill Kvernmo at Helse Midt to news. – It is of course possible to make new requirements for a solution, but at the same time we feel that the needs for a new solution are the same. There is therefore no automaticity in the fact that this will lead to a different choice of solution. Nor is it possible to “decide” which solution to acquire in relation to the public procurement regulations. We believe it is the right focus to get the Health Platform to function as intended to ensure the effectiveness of all the work that has been carried out. – There will be major challenges in health in the future, and we believe that these challenges are best solved by hospitals and municipalities together. The most important benefit of the Health Platform is better interaction within the health service for the patient. Having a common platform that ensures information sharing and improves interaction is the core of what we will achieve through the Health Platform. “Several of the municipalities that have adopted the Health Platform report that they are already starting to see benefits from adopting the Health Platform,” says Ingvild Kvernmo. Praised The work with Nora Nord is praised by the Minister for Digitalisation. She was presented with the results during a visit earlier this winter. Digitization Minister Karianne Tung praises the work with Nora Nord Photo: Ola Helness / news – Nordlandssykehuset is very forward-leaning. Nora Nord means that you save a lot of time on mercantile tasks. It is very inspiring, says Karianne Tung (Ap) Tung says the government is concerned that more hospitals collaborate on the development of so-called welfare technology. – It is critically important that we use technology where we can. We will lack professionals in the future. It is then important that doctors and nurses have time to provide good patient care. Helse Midt responds as follows
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The computer program Nora Nord treats 270,000 epicrises – saving Nordlandsykehuset 10 positions – news Nordland
