– For now, we know that there is a huge number of letters that have not ended up where they were supposed to. What kind of consequences this has had is uncertain at the moment. But it’s not good, says county doctor Jan Vaage to news. The error was discovered on Thursday last week and applies to both municipalities that use the record system and St. Olav’s hospital. It stretches all the way back to the introduction of the Health Platform at the beginning of November last year. For a long time, the GPs have reported that they are receiving fewer inquiries from the hospital than before. On Thursday, it was discovered that the records system has not sent out the letters in question. The sender has also not received an error message that this has happened. – On the contrary, employees have received confirmation that the communication has been sent, says St. Olavs in a press release. County doctor in Trøndelag, Jan Vaage. Photo: Rune A. Hansen / news Applies to over 16,000 letters A total of 16,438 electronic letters have not reached the recipient. About half of these will be summonses to classes at the hospital. 10,714 of the patient letters must have reached the patient, but not recipients who are on the copy, such as the GP. – For the letters we have initially gained access to, we fortunately see that many of the patients have already been taken care of through, for example, calls for surgery. But it cannot of course be ruled out that this situation could have serious consequences for some patients, says Grethe Aasved. She is hospital director at St. Olav’s hospital. The hospital has sent a report of concern about the error to the State Administrator in Trøndelag. – Colossal cleaning job The error must apply to a specific letter template. If this has been used, the letters have not been sent out. – It is not just sending out new letters, when they should actually have been sent out in November and December. If 16,000 letters have been sent out to unique recipients, then you have to consider whether the letter should just be sent out. Or if you have to print a new one, because it is not relevant as there may have been new history, says Vaage. – In any case, this will be a colossal cleaning job, he adds. Grethe Aasved is hospital director at St. Olav’s hospital. Photo: Bent Lindsetmo / news Has sent a report of concern St. Olavs has asked the Health Platform to verify the figures and send an overview of the letters in question. – It is worrying that it is again revealed that information has not gone out from the hospital. Together with Helseplattformen AS, we have started a systematic review of the letters to make sure that patients, GPs and other partners get the information they should have, says Aasved. Health and welfare director Wenche Dehli says Trondheim municipality is working to get an overview of the scope. – This is a serious matter, and we are working closely with the Health Platform and Central Norway Health to find this out. We have to identify which letters have not gone to the patient, GP or others in order to be able to assess the seriousness of each individual case, she says.
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St. Olav’s hospital has sent a report of concern to the State Administrator in Trøndelag about the Health Platform – news Trøndelag
