“The patient notification system did not work all night, nor during the day until approx. at 10.” “A friend of a resident came over to the kitchen to inform us that the resident tried to call many times and no one came to check on her in the room.” “Resident was found on the floor in the bathroom approx. at 06.40. The RoomMate alert had not gone off” “Resident was found lying on the floor in his own room on 22/09/2021 at approx. at 08:30 … She was affected by pain … Resident uses RoomMate, but no falls were recorded on the phone that day.” ALARM: When the alarm on the wristband is pressed, the employees must be notified. It is this system that failed in several cases. Photo: Martin Leigland / news The examples above are taken from a report from the Norwegian Nursing Home Agency in Oslo, December 2021. All autumn, employees at nursing homes and health centers in Oslo have notified of serious errors in the patient notification systems, which means that employees have not been notified when patients have tried to call from his alarm clock in the room. This happened over a year before it became known that patients experienced what relatives believe was gross neglect at a health center in Oslo. In one case at Solfjellshøgda health center in October 2021, the alarms for 142 patients did not work for over ten hours. Serious offense – These are very serious offenses against a vulnerable group who are unable to protect their interests, says Anne Kjersti Befring, associate professor of health law at the Faculty of Law at the University of Oslo. CRITICAL: Associate professor in health law at the Faculty of Law at the University of Oslo, Anne Kjersti Befring. Photo: Martin Leigland / news The report deals with serious alerts from several nursing homes and health centers from July to December 2021. It shows several incidents that are categorized as high in severity, and describes incidents where patients have not told staff that they need help . – What is striking is that there are so many notifications from employees without anything happening. So then you have to ask questions about whether managers are able to take their responsibility, says Befring. The nursing home agency refers to Solfjellshøgda health center, which says that these errors have now been corrected. They apologize for what happened. – It is very unfortunate and regrettable that it happened and that it happened several times. It creates insecurity. It is easy for everyone to understand when you are in a situation where you need to get in touch with the staff and it takes time before they come, says Irene Gynnhild Ponton, head of institution at Solfjellshøgda health center in Oslo municipality. ANSWERS: Irene Gynnhild Ponton, head of institution at Solfjellshøgda health center in Oslo municipality. Photo: Martin Leigland / news – Livredd news has previously discussed the experiences that Lasse Qvigstad had at another health center that autumn. He finds the report frightening. – What surprises me now that I read this is that this is obviously a big problem, says Qvigstad. At the health facility he was in, a cord alarm was used. He found that the alarm did not work. – Then I was terrified. My thought was that I would stay here without anyone coming, says Qvigstad. – With a system as shaky as this clearly is, I am very happy that I am not in charge, says Qvigstad. The city council leader must answer in the hearing On Monday, there is another hearing on the situation around health centers in Oslo. City council leader Raymond Johansen must then, among other things, answer the opposition’s question about why such serious errors have occurred at the health centres. MUST ANSWER: City council leader Raymond Johansen attends a consultation on the health centers in Oslo. Photo: Tom Balgaard / news January 30 was the first hearing, but the opposition chose to call for a new hearing because they were not given access to documents they had requested in sufficient time. In a number of cases, news and Avisa Oslo have told about objectionable conditions, gross neglect and inadequate treatment at the health center. Before the hearing, several parties announced that they were considering a vote of no confidence in health councilor Robert Steen. Replaced Robert Steen A week after the hearing in January, city council leader Raymond Johansen chose to replace Robert Steen as health councilor with Marthe Scharning Lund. For today’s hearing, the leader of the city council has also been called on the carpet together with Scharning Lund. In the health and social services committee last week, she announced several changes at the health centres. Among other things, they must become better able to accept increasingly ill patients. And the city council wants to make sure that the districts send the patients to the right place. The health centers have also been strengthened with more than NOK 20 million. And Oslo municipality has launched both an external and internal investigation.
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Serious error on health center alarms – news Norway – Overview of news from different parts of the country
