Ruter gave incorrect information to customers in the snow chaos – error with the real-time system – Greater Oslo

– The customer information out yesterday was simply not good enough, says Ruter’s communications manager Cathrine Myhren-Haugen. On Wednesday, the snow fell on large parts of Eastern Norway. Passengers in public transport in Oslo and Akershus had a tough day. People waited for buses and subways that did not come. On such days, public transport company Ruter encourages travelers to check information on boards at stops and in the Ruter app. The problem this Wednesday was that people got the wrong information. – Then we reported that something that looks set up actually worked, and something that looks like it is running was in reality set up, says Myhren-Haugen. – Extremely difficult Train passengers were also badly affected by the snowy weather on Wednesday. Many departures were canceled and at one point all lines in Østlandet were closed. Communications manager Åge-Christoffer Lundeby at the train company Vy, says it was very difficult to provide information to the travelers in the snow chaos. Although Vy notified train passengers on its websites and in the app, Lundeby understands well that travelers may experience insufficient information on such a day. Communications manager at Vy Åge-Christoffer Lundeby says it was difficult to get information out to customers yesterday. Photo: Vy – What people really need answers to is when this can be resolved, how long do we have to wait, when can I take the train home and so on. He says that it was difficult to give an estimate of when the situation could be resolved. There were no forecasts of any opening of these sections of track. Vy has received 200 inquiries from customers after yesterday’s day of chaos. Everything from demands for price reductions to reimbursement of taxi expenses. There may be complaints about information, or it may simply be that people want to come up with tips and improvements, says Lundeby. Are you expecting a flurry of inquiries in the coming days? – We expect the amount to grow gradually in the coming days, and that is nothing but to be expected.



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