Many choose to order or send Christmas presents in the hope that they will arrive in time for Christmas Eve. But if someone never reached Santa’s sack, you are not alone. There are 129,000 parcels waiting to be picked up at Posten’s delivery points around the country. Full of packages in the back room – Many people have experienced that they have been out a little late. There have been many who have collected today, and who have delivered, says Synne Louise Lønnum. She is a service worker at Sirkus Shopping in Trondheim, and has delivered quite a few parcels this Christmas. At Sirkus Shopping in Trondheim, they have sent away most of the packages, but there are still many in the back room. Photo: Morten Andersen / news In the run-up to Christmas, Posten and Bring handled around 2 million parcels a week. – It is clear that the back room will be full. It can be a bit chaotic, but we have been good at keeping things in order. We like some high pressure here too. We like helping people with their packages, says Lønnum. Check how many uncollected parcels are at Posten in your county: Agder: 6,172 Inland: 7,736 Møre and Romsdal: 5,763 Nordland: 7,024 Oslo: 22,483 Rogaland: 9,171 Vestfold and Telemark: 8,390 Troms and Finnmark: 6,665 Trøndelag: 11,544 Vestland: 15,803 Viken : 28,231 Collection deadline changed Before Christmas, Posten changed the collection deadline from two weeks to seven days in order to free up space and have the parcels sent back to the online stores quickly. If customers cannot collect within the deadline, it will normally be returned. But there are ways to extend the deadline. Kenneth Pettersen in Posten. Photo: Espen Sandmo / news – Customers can extend the length of stay in the app or call customer service and have it done there, says Posten’s press manager, Kenneth Pettersen. Someone who has noticed the change in the collection deadline is Sven Aage Lysebo. He is the general manager of Logistikavdelingen AS, which deals with the return of parcels. – We are guessing that we have a fivefold increase in the returns on undelivered packages, he says. Lysebo believes that customers have been too poorly informed about the change. Therefore, the company must contact each individual customer and ask if they want the parcels delivered again. Sven Aage Lysebo says that returns are expensive. They cost between NOK 500 and 1000. Photo: Fredrik Hansen / news Pettersen disagrees with this, and says that the number of packages that have not been collected is at the same level as last year. – We do not feel that this is a big problem. Most packages are picked up within a day and a half on average. Satisfied with the Christmas rush – Things have gone very well for us. Almost all have been picked up, says Mladen Propovic, who works with mail in the store at Coop in Odda. There aren’t that many packages left with them, so it may seem as if the odds have received most of their Christmas presents in time. Mladen Popovic in Odda. Photo: Tale Hauso / news – We are actually very satisfied. We were a bit skeptical, but it went very well, says Propovic. He says that some people have been to pick up packages from them as well, but that it has been quite quiet.
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Posten has 129,000 undelivered parcels around Norway. Now they are asking people to pick up their parcels. – news Trøndelag
