– Discretion is used in these cases, but as a rule the trip must take place in the same price range as for the canceled ticket. If there are no airline seats in the same price range, you can in some cases demand an upgrade. This is what consumer lawyer Amna Haye in the Consumer Council tells news. She also says that you can be reimbursed for expenses if the replacement trip is with a means of transport other than aircraft. – The answer is yes. If there is no plane going to where you are going, it may be possible to cover the cost of another means of transport. This depends on a number of factors and is decided on a case-by-case basis. – But you can not rent a private plane and expect the costs covered by the airline. Dare not book a new trip For Anette Sandanger Nybø and the family from Bodø, the holiday trip was stopped when they arrived at Gardermoen on Monday. – You get completely tired of the whole thing, she says. The plane that was to go to Croatia was canceled, and thus they were stuck on strike in Oslo. There she has frantically tried to find new tickets. She is unsure whether she would get her money back since the replacement trips today are significantly more expensive than when she booked the trip last autumn. The replacement trips are pigs. The family is therefore in the think tank about whether they should try to get abroad at all, or whether they should stay in Oslo. Nevertheless, the decision to possibly give up the holiday plans is sour for the family of five. In Croatia, they have rented a house for “many tens of thousands of kroner” which is now unused. – There we do not get anything back, she says and adds: – Is there any point in spending four or five days on this, when you could rather lie down to read a book? IN BODØ: Anette Sandanger Nybø and her family were waiting for the flight to Oslo at the airport in Bodø on Monday. Photo: Kåre Riibe Ramskjell / news Consumer Council: – You have three choices Amna Haye in the Consumer Council says you have three choices if your trip is canceled or delayed for more than five hours as a result of a strike: rebooking soon possible rebooking to a later time or money back for the trip – Many will probably want to rebook in the hope of getting off on holiday quickly. But remember that when there is a strike, the real rebooking opportunities will be small since there are often no available seats to find. – This also applies if you take responsibility yourself, and try to find a replacement flight, says Haye. LAWYER: Anma Haye is a consumer lawyer in the Consumer Council. Photo: The Consumer Council You must apply for compensation from the company to cover expenses for a new trip. – It is important to take care of documentation. If the company refuses, you can complain to the Transport Appeals Board, she says. Normally, the expenses will be refunded within seven days, but Haye says that the current situation means that it could take longer. – SAS is now in a legal process for financial restructuring under the supervision of a US federal court. How your claim against SAS goes, whether it is a claim for refund of tickets, compensation for new tickets or standardized compensation will depend on how the process in the USA takes place. – What this means for passengers waiting for a refund is unclear and a restructuring process can take a long time. STRIKE FIXED: With this picture, the sisters Rosalie (24) and Elyse (27) Donck begged the locals in Narvik for accommodation while they waited for the train to Sweden on Thursday. Photo: Bjørn Kanstad Foreigners on strike in Norway It is not just many Norwegians who do not go on holiday abroad. Foreigners in Norway are also struggling to get home as a result of the strike. Sisters Rosalin (24) and Elyse (27) Donck from Belgium were to take the plane from Tromsø to Brussels on Monday, but the departure was canceled. – We tried to ask at the airport if there were other flights, but it was nothing in a week. Thus, flying was not an option. The solution was finally to take a bus to Narvik and then a 20-hour train to Stockholm. There they booked the last two seats on a flight home to Belgium for 3000 kroner each. – Even though SAS said that we would get the money refunded, we do not know if that is true. The most difficult thing is that no one could help us, the sisters say. SAS: – Covers the gap On Wednesday, the airline answered news’s readers to questions about your rights. – SAS covers the difference for tickets in the same service class, or the cheapest you can find. We understand that prices close to departure are often more expensive than what their original tickets were.
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Not sure if they will get the money back for airline tickets after SAS strike – news Nordland
