– I have slept a little, but very little. There are no places you can lie down. Kamilla Østerberg had to spend the night until Sunday in a chair at Schiphol Airport. On Saturday she came from Paris, where she had been to a job conference. It was supposed to be a quick trip, but much of the Whitsun weekend was eaten up by the airport chaos that is now hitting Europe. – We were late from Paris, and then I lost the plane on from Amsterdam to Trondheim. There is complete chaos here, no one has time to talk to us. Delayed or canceled flight? If you are denied boarding, or the flight is canceled or delayed by more than two hours, the airline is obliged to inform you of your rights. This information should be available to the blind and partially sighted as well. The Norwegian Civil Aviation Authority encourages travelers to address problems and irregularities during the journey with the airline on an ongoing basis. If you do not get what you are entitled to, you can complain to the airline afterwards. Here is a list of airlines’ complaint pages. In case of canceled departures, you have the right to choose between: getting the ticket price refunded for all or part of the trip that was canceled. You can and are entitled to a return flight back to the city of departure. You are not entitled to cover food and any accommodation if you want the ticket refunded. be rebooked with a new flight as soon as possible, or at a later date at your own request, if there are available seats. If you want to be rebooked, you are entitled to cover food and any accommodation by the airline. The airline may be obliged to find a new aircraft with another airline if it gives significantly less inconvenience. You may also be entitled to standard compensation if the aircraft is canceled. You are not entitled to compensation if the reason for the delay is extraordinary events that the airline could not have avoided even if all reasonable measures had been taken. For example, there may be bad weather, terrorism, sabotage, political unrest or disability security measures. Technical errors are basically not an extraordinary event. You are also not entitled to compensation if you were notified of the cancellation two weeks before. If the cancellation is notified less than two weeks before, you are entitled to compensation if you are not rebooked on a new flight that takes off and lands at a reasonable time in relation to the original booking. Read more here. In the event of delays, you are entitled to: Meals and refreshments that are reasonable in relation to the waiting time. You are entitled to this if the flight is delayed by: two hours for flights up to 1500 km three hours for flights within the EEA of more than 1500 km and for all other flights between 1500 km and 3500 km four hours for all other flights If the delay occurs that you are forced to stay overnight, the airline must offer hotel accommodation and cover any transport costs between the airport and the hotel. Refund of the ticket price if the flight is delayed by more than five hours. You are entitled to a refund of the part of the trip that has not started or the entire ticket if you do not reach the final destination. Well you refund, you may also be entitled to a return trip back to the city of departure. You may be entitled to a standard refund if the trip is delayed by three hours or more. You are not entitled to a refund if the delay is due to extraordinary events, as described above. Source: The Civil Aviation Authority. Stop flights to Schiphol There has been chaos at several airports in Europe recently. The reason lies in staffing problems at airports and airlines after many employees were laid off during the pandemic. The airport in Amsterdam among those who have had major problems. Here, people have been queuing for security checks for hours. Spokesman for Schiphol Airport, Willemeike Koster, writes to news that the airport lacks around 10 to 15 percent of security staff. They have made an action plan for the summer, where the goal is to make operations more efficient again. KLM announced on Friday that they would implement measures to make the Whitsun weekend affordable at Schiphol. The company said it would cancel up to 50 flights a day. On Saturday afternoon, a new warning came, that KLM would not take passengers on board flights to Schiphol for the rest of the day. – This decision was made to ensure that as many beach passengers as possible can travel from Schiphol on Saturday and that KLM can operate as many aircraft as possible on Sunday, KLM states. – Firefighting all the way Despite the decision, Kamilla Østerberg went on her flight to Amsterdam. When she arrived at the airport at 10 pm on Saturday night, all service desks were closed. – Those from the airline seemed surprised that they had sent us from Paris, because there was no one here to receive us. Most likely, everyone loses their fly on. The beach at the airport one Saturday night was little to no info to get. A tired Kamilla Østerberg at Schiphol airport outside Amsterdam on Sunday morning. – It seemed to me that they were doing firefighting all the way, Østerberg said. – In the end, it was a security guard who took pity on me. He said the smartest thing I could do was stay here. Everything was fully booked by the hotel, and then I had to come back at night anyway. On her mobile phone, the guard showed a video of people queuing for the security check for hours through the night. She decided to stay at the airport overnight. In that she was not alone. The bench that was the closest to Østerberg came to a bed at the airport on Sunday night. Photo: Private – Here I have found people in the strangest places. Behind trash cans, in closed restaurants. There are people everywhere, Østerberg said when news spoke to her on Sunday morning. news has tried to get in touch with KLM on Sunday, but their press office is closed. Obtain proof of access The rules are clear on what liability the airlines have for losses resulting from delays, says legal director of the Consumer Council Tone Molvær Berset. – If companies are to be exempted from such liability, they must be able to show that precautions have been taken to prevent this from happening. On Friday, the queues for travelers at Schiphol Airport in Amsterdam were very long. Photo: RAMON VAN FLYMEN / AFP Berset thinks the aviation industry should have realized that they are not able to deliver services as before, after having scaled down sharply during the pandemic. – They should have understood, planned and found solutions for that. If some airlines see that conditions at the airport make it difficult to deliver as agreed, they must take reasonable measures to prevent passengers from losing out on this, says Berset. – Those who are not allowed to travel due to airport queues, will be able to get into a difficult practical situation. She encourages travelers to follow the information from the airports about attendance, and is happy to obtain proof of when they arrived at the airport. Legal director of the Consumer Council, Tone Molvær Berset. Photo: Press image / The Consumer Council The Consumer Council is now calling for clear answers from the insurance company about what conditions apply in this situation, Berset states. Travelers should be warned Østerberg that she did not receive information about her rights, something the airline is obliged to inform about. Sunday morning opened the service desk, but the queues were long everywhere. – I thought I should have a coffee, but I can not stand in that queue either, she laughs a little resignedly. At least she has a tip for those who are going on a flight now: – For those who are going out and traveling today, they should bring a pillow and a blanket! On Sunday afternoon, a somewhat tired Østerberg finally came home to Trondheim.
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