Marius Nesvold from Hauge in Dalane in Sokndal could boast of his passive house when the electricity crisis was at its worst. But the dream of smart houses that are self-sufficient in electricity has ended in a three-year dispute, and sky-high electricity bills. Now he is left with a binder full of e-mails and documents. He wants to raise the purchase of a heating system for the house which was bought in 2019 by the plumbing company Volden Tollefsen in Egersund. And he wants his money back. The heating system cost just under NOK 200,000 when it was bought. A new plant would today cost close to NOK 400,000. – The whole case is a very big strain in everyday life for the family. It is simply a nightmare that has been going on for three years, says Nesvold. The system he has now works maybe for a day, maybe just a few hours, before it stops. The house of Roza Markiewicz and Marius Nesvold has solar cells on the roof and solar collectors on the wall. This provides enough power, but it is of little help when the heating system does not work. Photo: Gunnar Morsund / news Boiling bath water in a pot The system will supply the entire house with hot water in the water-borne heating system, including the garage and hot water in taps and showers. – It was very difficult with a small baby in the house, who needs to be warm. Some days we had to boil water in a pot to have hot water in her bathtub, says roommate Roza Markiewicz. – I dread winter. Would rather not think about it, but it will be tough, says Roza. The family in Hauge in Dalane has been given a water heater by the plumbing company to get hot water in taps and showers. But this does little to heat up the house, which has water-borne heat in the floor. Some days Roza Markiewicz had to boil water in a pot to have hot water when their 18-month-old daughter needed a bath. Photo: Gunnar Morsund / news Sky-high electricity bills The family in Sokndal has received several reports from experts who believe there is a fault with the plant. Nor have any faults been found in the electrical system which could explain why the heating system does not work. The conclusions are that the heating system must be replaced. To maintain the heat in the passive house, they have now installed an air-to-air heat pump in the living room and kitchen. Bedrooms have panel ovens, and in the garage a construction dryer must be used when it is cold to avoid frost damage. – In the winter, we get large electricity costs. It is not very economical to fire with panel ovens, fan ovens and building dryers. The house is far from energy efficient now, says Nesvold. The conflict The plumbing company Volden Tollefsen in Egersund, which installed the heating system in the house, has expressed in conversations with news that they have done everything they can to correct the error. This has resulted in many attempts to sort things out, but without success. The only explanation they can come up with is that there must be fluctuations in the voltage level in the mains which switches off the heat pump in the system. Marius Nesvold has had the network company Enida check the power grid in the house, and they could not find any faults or abnormal fluctuations in the voltage level. The heat pump is an important part of the heating system in Marius and Roza’s house, but it does not work as it should. Photo: Gunnar Morsund / news Going to court After three years of fighting to have the purchase lifted and the money returned, Marius Nesvold now sees no other way out than to go to court. Sokndølen has simply had enough. Lawyer Asbjørn Stokkedal is engaged, and a settlement complaint has now been submitted to the Sokndal settlement council, where they demand that the purchase be canceled and that Volden Tollefsen pay up to NOK 550,000 to the family in Sokndal. – There have been multiple attempts at improvements without the plant being up and running. They reject dialogue to find a solution. Then we demand cancellation of the purchase. Each of the parties returns what they have performed and provided. This means that Volden Tollefsen gets to take back what can be physically dismantled and removed, and my party gets the money back, says Stokkeland. Solar cells and solar collectors were to make the house of Roza Markiewicz and Marius Nesvold in Hauge i Dalane self-sufficient in electricity. The problem is that the heating system does not work. Photo: Gunnar Morsund / news The plumbing company Volden Tollefsen has not responded to inquiries from news after lawyer Asbjørn Stokkeland submitted the settlement complaint to the Sokndal settlement council. The small family in Sokndal hopes that they will eventually get to port, and not have to pay close to half a million kroner to get a heating system that works in the smart house. Marius has clear advice for those who think along the same lines. – The first thing is to investigate suppliers. And not least, ask about other reference projects, and check what experiences these customers have with the solution chosen. Marius Nesvold inside the technical room. Photo: Gunnar Morsund / news
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Marius Nesvold does not get the money back after the heating system in the house does not work – news Rogaland – Local news, TV and radio
