– I kind of don’t see the point if it’s going to be that way. Can’t I just take it on my own credit card then? That’s what Stian Jonassen says when news meets him in Bogstadveien. Stian Jonassen (38) believes that a credit card will do. Photo: Mathias Hagfors / news He is one of many who have taken advantage of an offer Klarna has: “Buy now, pay later”. That is probably the end of that now. The Norwegian Consumer Protection Authority has ordered Klarna to carry out credit assessments on customers who use this option. They believe that in practice it is a credit agreement, and that people can thus end up buying things on credit even if they cannot afford it. Complicated and cumbersome Sisters Aurora and Hennie Harviken also believe that they will stop using the scheme. – It sounds more complicated. It seems like it will take longer and, so then there might not be any point in using it anyway, says Aurora Harviken. Little sister Hennie agrees. – It seems more cumbersome. Now you have to enter into a credit agreement and go through a credit assessment before you can use “buy now, pay later”. Photo: Karoline Forberg In the best interests of consumers Deputy director in the supervisory department of the Norwegian Consumer Protection Authority Tonje Drevland believes that the changes will be in the best interest of consumers. – This means, among other things, that you as a consumer can be more confident that you do not risk incurring debts that you should not have been allowed to take on. That you must sign an agreement with Klarna before you can use their services. Although this change will affect people’s shopping habits, it is nevertheless well received by those news has spoken to. – For me and you it is positive, but possibly negative for Klarna, says Jonassen. The Harviken sisters agree. – The point of the service disappears a little, but it is a good thing that they are addressing it. Juicy fine Klarna was made aware of the offense in April. They were given until June to come up with a satisfactory plan for how they would solve the problem. According to the Norwegian Consumer Protection Authority, they have not done that. The authority is now threatening a hefty fine of NOK 9 million a week, if no changes are made by 31 October. The press officer for Klarna in the Nordics, Joel Hedin, says they will implement the requirements that the Norwegian Consumer Protection Authority has come up with. – Our dialogue shows that we already meet the statutory requirements to a large extent, for example when it comes to credit assessment, the obligation to refuse, complaint handling and dispute resolution. The rest of the solutions must be in place by the end of October. Hedin says they will therefore not have to pay the huge fine. Published 05.07.2024, at 18.55
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Klarna must change payment offers – news Norway – Overview of news from different parts of the country
