Let’s tell you How to ask for an eSIM from your operator, summarizing the process with each of them. We have already explained what an eSIM is and the differences between eSIM and physical SIM, so if you’re considering switching to the digital format on a compatible mobile device, we will guide you through the request process. Remember, your mobile must support this technology.
When you request it, your operator will send you an email with a QR code alongside details such as the PIN and PUK of the eSIM. By scanning this code with your mobile, you can initiate the installation process. In some cases, you may need to visit a physical store for assistance.
How to ask for an eSIM in Movistar and O2
It’s a free service. When undergoing a new activation or line portability, you can select the option to request the eSIM. Existing customers can use the My Movistar or Mi O2 apps, or visit the operator’s website. Access your client area and navigate to your line’s configuration. You can also call 1004 for Movistar or 1551 for O2, or make the request at physical stores.
How to ask for an eSIM in Vodafone
This service is free for new customers and costs 5 euros for existing customers wishing to transition from a SIM to an eSIM. To request it, visit a physical store where staff will assist you in downloading and installing the eSIM profile. New customers can also request it via phone, with online options coming soon.
How to ask for an eSIM in Orange
This service is free for new customers, while existing ones are charged 15 euros. You can request the eSIM at Orange physical stores, via WhatsApp at 635 850 085, or by calling 1470. During the activation or portability process, you can directly request the eSIM but only in Orange stores.
How to ask for an eSIM in Jazztel
This is a paid service, costing 5 euros. You can only request it if you currently have a physical SIM. The change can be requested through the Jazztel app or by calling 1565.
How to ask for an eSIM in MasMóvil
It’s a free service, but only available at MasMóvil physical stores for existing customers who already have a physical SIM. New activations and ported numbers will need to start with a physical SIM before they can request an eSIM.
How to ask for an eSIM in Yoigo
This service is free for new customers and costs 7.26 euros for existing customers transitioning from SIM to eSIM. Requests can be made at Yoigo’s physical stores.
- More information | Yoigo
How to ask for an eSIM in Digi
This is a free service. If you’re a Digi customer, you can request the eSIM through the My Digi app, making sure to attach your ID on both sides. If you’re not a customer, you need to register or request portability first, and only then can you ask for the eSIM.
- More information | Digi
How to ask for an eSIM in Lowi
This is a free service. You can request it in Vodafone stores and most official Lowi distribution outlets. Alternatively, it can be requested through the My Lowi app or by calling 121. New customers can also make the request through the website.
- More information | Lowi
How to ask for an eSIM in Simyo
This is a free service. If you are a customer, you can request it through your personal area in the official app or on the website, ensuring you send a copy of your identity document on both sides. New customers can also request it during the activation process.
- More information | Simyo
How to ask for an eSIM in Pepephone
This is a free service. Existing customers can request it by calling 1706. New clients or those going through a portability process can request it during the discharge procedure.
In summary, each operator offers different processes and costs associated with obtaining an eSIM. As technology advances, switching from a physical SIM to an eSIM can not only streamline your device’s performance but also allow for greater flexibility. Always ensure you check for compatibility with your current mobile device before making the switch.