Summary of the case Iselin Bonsaksen Hagås (17) was seriously injured in a sleigh accident in Molde just before Christmas. Her friends took her to the emergency room, but were sent home to call and book an appointment. No one from the emergency room checked her condition in the car. After driving 35 km home and back again, she was sent to the hospital in Molde with a blue light, and then to St. Olav’s hospital in Trondheim. She had several fractures in a vertebra and a bone splinter in the spinal cord, and had to be operated on. After the accident, the emergency department changed its routines to avoid similar situations in the future. The family complained about the case to the State Administrator, who concluded that they are satisfied that the emergency department has changed its routines. The summary is made by an AI service from OpenAi. The content is quality assured by journalists from news before publication. The friends quickly realized the seriousness when Iselin Bonsaksen Hagås drove straight into an ice swell on the toboggan run in Molde just before Christmas. In the downhill on the humpback board, the speed was greater than expected, and it suddenly slowed down. The others managed to get the 17-year-old into the car and drove straight to the emergency room. She herself was in so much pain that she couldn’t get out of the car, but her friend went straight in and reported the accident. He was met with a clear message: They had to go home and call to make an appointment. No one from the emergency room went out in the car, and therefore did not discover that the 17-year-old was seriously injured. – It was an extreme extra burden, not only for those closest to us, but also for the friends, who were so quick-witted that they went to the emergency room, says the 17-year-old’s mother, Irene Bonsaksen Hagås. Irene Bonsaksen Hagås believes the way her daughter was met at the Molde emergency department was unjustifiable and incomprehensible. Photo: private Back and forth to the emergency room The young people did not dare to do anything other than what they had been told to do, and drove the 17 kilometers from the center of Molde back home to Julsundet. Then they had notified Iselin’s father, who called the emergency room. This time they were clearly told to return immediately. So they had to drive the same 17 kilometers back. The whole time the teenage girl was lying in the back seat and was in increasing pain. – I didn’t understand why, but I assumed they knew best, says Iselin Bonsaksen Hagås about the painful drive. Molde intermunicipal emergency room has now changed its routines. Now all patients are assessed as soon as they arrive. Photo: Tore Ellingseter / news – Absolutely horrible The doctor who met them at the emergency room this time understood the seriousness, and sent her straight to the hospital in Molde with a blue light. The trip then went directly to St. Olav’s hospital by air ambulance. There, several fractures were found in a vertebra – and a bone splinter that stuck straight into the spinal cord. Bleeding increased the pressure on the spinal cord. The consequences could be great. – It was absolutely horrible, says the mother of the 17-year-old. Legane operated on steel rails and screws after the barge accident in December last year. Photo: private It is standard practice to turn away patients without an appointment. Daily manager Roy Skarshaug for the Molde intermunicipal emergency department confirms that it has been standard practice to turn away some of the patients who come straight to the emergency department without an appointment. The case of Iselin Bonsaksen Hagås has led to the emergency department changing its routines. This means that all patients who come to the emergency room are assessed and triaged, and not sent out the door. Roy Skarshaug is the day-to-day manager at the Molde intermunicipal emergency room. Photo: Gunnar Sandvik/news – We see that the initial assessment was not good enough, says Skarshaug. – Was it right to change the routines? – Yes, it was absolutely correct. It leads to better safety for the patients and that we are more sure that we are doing our job better, he says. The parents of the 17-year-old felt that the treatment their daughter received at the emergency room was so unjustifiable that they complained to the State Administrator. The conclusion from this is that it is not appropriate to investigate the case further, since the emergency department has changed the routines to avoid this happening again. Steel splint and eight screws in the back A fracture in the back led to Iselin Bonsaksen Hagås being laid straight on the operating table. Today, the back is held together using eight steel screws and two braces. Her back is no longer as strong, and it hurts to sit still for too long at a time. But gradually the screws and rods will go away, and the hope is that the 17-year-old will be completely healthy again. news has been given access to all documents in the case, and has asked the family to comment on what happened. It is important for the family to emphasize that they do not wish to postpone the emergency room. At the same time, they are critical of what happened before Christmas, and struggle to understand the assessments. In the worst case, damage to the spinal cord can cause people to become paralyzed. – Legane says that Iselin has had crazy luck. The margins are extremely small, says Irene Bonsaksen Hagås. Published 26.06.2024, at 10.58
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