SAS has announced that they will cancel 4,000 flights this summer. At the same time, new cancellations occur daily, where customers are moved around. No later than Monday this week, a large travel party was informed by SAS that they had to stay 4 days longer in Milan because the flight had been canceled. This creates great uncertainty among travelers who will fly with SAS in the future. All reason to look at whether SAS is breaking rules Now the Norwegian Consumer Agency will investigate whether SAS is breaking the rules in the Marketing Act. This is stated by section manager Tone Drevland in the Norwegian Consumer Agency. Section manager in the Norwegian Consumer Agency, Tonje Drevland. Photo: DAG JENSSEN / DAG JENSSEN The background is what has appeared in the media and some complaints the Norwegian Consumer Agency has received. – We have now called SAS to a meeting to get the information we need in the case to be able to decide whether there is a crime, Drevland says to news. SAS has confirmed to the Norwegian Consumer Agency that they are meeting, and confirms the same to news. Illegal not to notify of danger of cancellation Drevland says it may be illegal if SAS sells a flight with a high or very high risk of being canceled. – In that case, this is something SAS must make consumers explicitly aware of in the purchase process and ensure that the consumer is aware of this risk before the flight is purchased. Several have experienced that their flight has been canceled recently. The people in the picture are not connected to the case. Photo: Astri Husø / news – If they do not break the law, says Drevland. It is important that people notice what SAS has said when they book a trip, Drevland states. She emphasizes that it is SAS’s duty to inform, not the consumer’s duty to stay informed. Welcomes the meeting – SAS always wants to follow current rules and guidelines, and looks forward to meeting with the Norwegian Consumer Agency. SAS’s press manager Tonje Sund tells news. She says that cancellations that come close to departure are due to unforeseen events. – SAS has already taken action to prevent the same thing from happening again. Photo: SAS In those cases where the travelers have not received the help they are entitled to after a cancellation, the press officer strongly apologizes. – We work every day to ensure that passengers get off at the right time and as planned. At the airports, there is a shortage of personnel in several stages, and the airlines lack crew. In addition, SAS is struggling with delayed flight deliveries. It also affects SAS, says Sund. At the same time, there is no great risk of cancellations, the press officer claims. – There can still be single cancellations due to weather conditions, technical or otherwise, and then we do everything in our power to help those who are affected. Must rectify any violations extremely quickly If the Norwegian Consumer Agency finds violations at SAS, they will demand that they rectify any violations extremely quickly. – The reason is that it can have major and serious consequences for consumers to experience canceled flights without having received any information when booking or before completing the trip, says Drevland. Have you experienced problems already? When it comes to consumers who have already experienced problems, you can find information about their passenger rights on the Civil Aviation Authority’s website, the Norwegian Consumer Agency states. If you do not get your rights fulfilled, you should complain to the airline and possibly to the Transport Complaints Board if you do not get a hearing from the airline, Drevland concludes.
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All cancellations at SAS mean that the Norwegian Consumer Agency will investigate offenses – news Norway – Overview of news from different parts of the country
