The 14-year-old girl was going to her 6-year-old cousin’s birthday party on Sunday. She does not want her name in print. news knows her identity. Father Geir Pettersen thought that the little girl should be allowed to travel alone from Oslo, and put her on the Vy train towards Skien. The girl does not have Vips on her mobile phone, so the parents decided that she should be sent a screenshot of the QR code for the ticket, and a receipt that a ticket had been purchased for the 20-minute journey. – Vy would not accept that it was a screenshot of a receipt and a QR code, says Geir. The 14-year-old had a screenshot of the Vy receipt on her mobile… … and of the QR code that showed the ticket purchase. She also had a screenshot of the ticket, as it had appeared in her father’s app. When Geir was at home again he suddenly received a phone call from a distraught 14-year-old. – Where she says that she has been thrown off the train, says Pettersen. Should use discretion – She tried to buy a new ticket but was told she had to get off and buy a new ticket from a machine. Ergo, no opportunities to get on since she didn’t have a card with her, says Geir. And since the family doesn’t travel that often by train either, the 14-year-old didn’t have the Vy app on his mobile phone. Geir does not realize that no follow-up questions were asked before his daughter was asked to get off the train at an unknown location. – I understand that Vy must have a way of ensuring that they get tickets, but in this case there is a lack of discretion in a situation where you see that the ticket has been paid for. Geir Pettersen believes the conductor could have exercised discretion and not thrown a child off the train. Photo: Hallgeir Braastad / news Known method used by snipers – I understand that it is frustrating for this family, who felt that they did everything right. But a picture of a ticket is not a valid ticket, says Åge-Christoffer Lundeby, communications manager at VY. He says that showing pictures of the ticket is a well-known method for those who want to avoid paying for the journey. – It is also quite common that you are asked to get off and obtain a valid ticket before resuming your journey. – Even when it comes to a child? – There are several things that we consider in the situation. Among other things, what time of day. How central is the place where this child or young person is dropped off. And also opportunities to progress from there. In addition, the age of the child is central in such a situation, he explains. Åge-Christoffer Lundeby is communications manager at Vy. Photo: Vy Vy ticket can also be transferred to another user, but only if it was bought the day before, he explains. The ticket for the 14-year-old was bought minutes before boarding. Vy has previously received criticism for being too rigid when it comes to ticket control. Just before the weekend they came out and said that the ticket inspectors of Vy will be more lenient in their ticket inspection practices. But Lundeby says that there is a difference between a conductor and a ticket inspector: – Ticket inspection carried out by ticket inspectors is not the same as what happens by conductors. The ticket inspectors have equipment that scans, while a conductor looks at the app to see if it is a valid ticket, says Lundeby. – It says about NOK 27. The 14-year-old was finally picked up by his grandfather and allowed to join the birthday celebration. Nevertheless, Geir is not particularly impressed by VY’s practice. – The fact that you cannot see the situation. It says NOK 27, and that you then choose to throw a child off the train, says dad Geir. Published 03/09/2024, at 15.35
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– Lack of discretionary expulsion – Greater Oslo
