Summary of the case: The artist Monika Engeseth, known as Moyka, experienced twice that her instruments were delayed in the flight luggage. This caused problems for her concerts and could have led to a loss of income. The airlines apologized, but do not cover the costs caused by the delay. Moyka’s manager, Lennea Lyssand, is waiting for compensation for the around NOK 9,000 it cost to send the instruments. Consumer lawyer at the Consumer Council, Thomas Iversen, says artists can claim compensation from the airline in the event of a delay, but that it is important to choose the shipping method that ensures the arrival of the instrument to the greatest extent possible. Moyka is now considering scaling down the number of instruments or avoiding flights to avoid similar situations in the future. The summary is made by an AI service from OpenAi. The content is quality assured by news’s journalists before publication. You are standing at the airport. Just landed and waiting for the luggage. Perhaps you have packed something of irreplaceable affection value. The fact that the luggage disappears is not included in the calculation. The first suitcase arrives, but it’s not yours. Not the next one either. Time passes, but your luggage is nowhere to be seen. Then comes the fateful message: “last bag on belt”. It happened to the artist Moyka two flights in a row. With the band, she stood in despair at the airport. For the irreplaceable baggage, there were 12 cases of instruments. In just a few hours they were to stand in front of 12,500 spectators at Slottsfjell. Monika Engeseth started making music under the name Moyka in 2019. Since then, she has traveled a lot with her music. Photo: Monika Engeseth The public could do without a concert, and Moyka could lose both reputation and income. The airline, on the other hand, could only shrug and report that the luggage might arrive on the next flight. The nightmare two days in a row on 10 July, Monika Engeseth played at Slottsfjell in Tønsberg, under the stage name Moyka. But when they landed at Torp, 12 out of 12 parcels were still in Bergen. She had paid Widerøe an extra NOK 4,491 to send the instruments. But it didn’t come until the concert was over. Fortunately, the artist was helped by good colleagues, such as the Swedish artist Zara Larsson. Otherwise, she would have to cancel. – People were very kind. And I think it may also have something to do with people knowing what it’s like, says Monika. The concert at Slottsfjell was carried out, but Monika has a bad taste in her mouth because it did not turn out the way she had worked for so long. Photo: Hans Philip Hofgaard / news – But it wasn’t quite optimal that my keyboardist played on borrowed synthesizers from Zara Larsson. Right after the gig, the trip continued to Germany with KLM to play a new concert. But only 1 out of 12 packages arrived at the airport. – And there are no answers to when the luggage arrives, other than that it might arrive on the next flight, says Monika disappointedly. A small bundle of all the luggage Monika needs to play a concert. Again, Monika was allowed to borrow instruments from colleagues to carry out the concert. Photo: Monika Engeseth She thinks it’s hard to spend a lot of resources on extravagant concerts, so that the show is punctured to something that can barely be carried out, because of the airlines. And when the accident first happened, she did not feel that the airlines took the artist’s consequences of delayed luggage seriously. The response from Widerøe is further down in the case. A known problem in the environment Because when the luggage does not arrive, the concert is in jeopardy. And if there is no concert, the organizer can refrain from paying. – But the artist still has to pay for hired musicians, technicians and hired equipment, says Lennea Lyssand. She is Monika’s manager through the management company Made. Lyssand is also the manager of artists such as Sigrid and Aurora, and has been in the industry for 12 years. Her experience is that all artists at one time or another experience delayed instrument luggage. She says it more often happens when artists have a lot of luggage, and that one season is the worst. – Every summer there is actually a problem. Monika’s manager, Lennea Lyssand, has been in the industry for 12 years and confirms that delaying instruments is something “all” artists have had a taste of. Photo: Karoline Forberg / news Monika spent a total of approximately NOK 9,000 on sending the instruments. Because it did not arrive in time for the concert, the manager is waiting for compensation for this from KLM and Widerøe. That money is yet to be seen. If Monika was not allowed to perform due to the delay, nor was she paid, Lyssand would demand compensation for the entire lost income. – Because you didn’t do your job, we didn’t get to do our job, says Lyssand. But considering that the compensation for the luggage has not yet arrived, she is unsure whether the airline would cover the lost income. To be fair, Consumer Lawyer at the Consumer Council, Thomas Iversen, says that artists can claim compensation from the airline in the event of a delay. However, it is primarily important to choose the shipping method that ensures the arrival of the instrument to the greatest extent possible. It should be sent as special baggage. Consumer lawyer at the Consumer Council, Thomas Iversen, says the airline should be informed that the instruments cost more than the value limit. Then the airline can often offer better baggage conditions. Photo: Halvor Pritzlaff Njerve / Forbru If the luggage has not arrived after 21 days, you may be entitled to compensation corresponding to the value of the luggage. The maximum amount is NOK 18,000 within the EU/EEA. That sum does not cover Monika’s instruments. – If you want to fully secure the values in your luggage, it may be necessary to take out insurance that covers the instrument, writes Iversen. Does not cover the costs Widerøe apologizes that Monika’s luggage did not arrive in time. But says it is not a known problem with delaying instruments to artists. – We have no indication that it is a widespread problem that instruments go astray, writes Widerøe’s communications advisor Lina Lindegaard Carlsen. Carlsen says their normal practice is to send the luggage on the first possible flight if that happens. But that in Monika’s case they did not have enough space for her 12 pieces of luggage on either the first or second flight. Widerøe says they do not cover the costs if a musician is unpaid for a missed concert. – In such situations, we recommend that the traveler contacts their insurance company, writes Carlsen. The insurance companies If, Gjensidige and Fremtind say they do not cover lost income. – We cover NOK 5,000 in the event of delayed luggage. It can be used to rent instruments, for example. But we have no cover in the travel insurance for lost income, says Bjarne Aani Rysstad who is communications manager at Gjensidige. Widerøe’s response news has not succeeded in getting a response from KLM, but here is the full response to Widerøe. Several musicians find that the instruments are often delayed. Are you familiar with it? We do not recognize ourselves in this claim. With over 400 daily departures, we are used to handling several different types of special luggage, including instruments and technical equipment. We have no indication that it is a widespread problem that instruments go astray. With that said, during the summer period there are more passengers and more luggage in circulation than usual. This means that there can sometimes be luggage that does not arrive as planned. In any case, the goal is to get both passengers (be they musicians, commuters, families, tourists, etc.) until the time – and we are sorry that we were not able to do that in this case. What is the procedure when delay of instruments occurs? Normal practice is that we try to send the luggage by the first possible flight. In this case, there was unfortunately not enough space for the 12 parcels on the next flight. At the passenger’s request, the luggage was then sent to Gardermoen on a Norwegian flight that afternoon. The luggage arrived in Oslo at 18:35, unfortunately too late for the concert. We are sorry for that. If a musician doesn’t get paid for their assignment because their luggage was delayed, will you cover it? No, in such situations we recommend that the traveler contacts their insurance company. Several people want to bring instruments as hand luggage, but say they find that it is often problematic. Do you have a comment on that? As long as the hand luggage is within the stated dimensions (55cmx40cmx20cm) it should not be problematic. However, on full flights in summer, we find that the amount of hand luggage overall can cause space problems, especially in the hat racks. In order to contribute to faster boarding, less queues in the aisle and a more comfortable journey, on some flights you can therefore deliver your hand luggage at the flight stairs when you board, and have it delivered again at the flight stairs on arrival. Monika said that several musicians would rather spend money on a driver to drive their instruments to concerts, instead of flying. Because they have experienced delayed baggage so often. Widerøe has no comment on this. Forced to new solutions – It is incredibly frustrating, tiring and stressful that we do not receive any of our equipment. And that we don’t get to deliver the show that we have spent so much time preparing, says Monika. Going forward, she is considering scaling down the number of instruments, which will put a damper on the show. – I think it’s crazy to think that we just have to accept it, says Monika. According to Monika, great artists send their instruments by driver. No matter if it is in other countries. So the artist would rather fly without luggage. Monika is considering starting with that herself. Photo: Karoline Forberg / news Published 02.08.2024, at 05.32
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could be without income – news Vestland
