The couple Børre Arntzen and Anne Marie Bjørgeengen were both to have their first working day on 11 July at home in Bodø. They are still in Alicante after they did not return home from the family’s holiday trip with SAS. – The holiday has been special. It was a week and a half longer due to the strike. We were a total of 7, now we are 2 left. We got the others home a week ago, says Arntzen. When the strike was a fact, it received a text message from SAS that so many other travelers have received this summer: SMS about cancellation from SAS Dear Traveler, We are sorry to inform you that your booking UXRXNM has been canceled. Unfortunately, we are unable to find a suitable alternative for you. During the summer season there are limited seats available on the market. This means that we are not able to find a new seat within the same time frame as your current booking. We truly apologize for the inconvenience this will cause you. Please read more on: https: //flysas.com Would you prefer to cancel your trip and apply for a refund of your ticket, you can do this via “My bookings” https://flysas.com/managemybooking If you have made your booking through SAS and want to change your trip to a later occasion, you can contact Customer Service after the strike has ended. If you have made your booking through a travel agency, please contact them for further assistance. Please inform anyone else traveling with you. Please do not travel to the airport unless you have a confirmed reservation. Best Regards, SAS – Then began the search for airline tickets for seven people from Alicante to Bodø. It was neither easy nor cheap. As SAS said, there is so much pressure on airline tickets in Europe that we had to do the job ourselves. They have tried to enjoy the extra days, but say that it will not be quite the same as an extra holiday week. – It will not be the holiday feeling. You are here a bit on borrowed time and not least the financial consequences of this have been a bit sour. The big point of tension is how SAS will receive our application for reimbursement. These are not small sums. Up to 80,000 kroner poorer after holiday On Wednesday, they have flights home from Malaga where they are staying today. The last week has been a strange combination of holiday and “home office” from the hotel in the South. – For my own part, it has gone well to work from a “home office” here in Spain. It has gone perfectly ok. In the last week, they have had to cover from their own pocket. Everything from airline tickets for children and grandchildren to extra expenses for hotels and food. They do not have a full overview of the costs, but reveal that it is approaching 50,000 in airline tickets alone. – In addition, there are many nights in hotels. That we will approach 80,000 in total, I do not ignore, says Arntzen. Now the couple only set foot on Norwegian soil at home in Bodø. – It’s not particularly fun to have extra days you have not expected. We look forward to meeting the Bodø wind tomorrow. They are not alone in having this story. Arntzen says he thinks there will be huge claims for compensation from SAS. – I hope that SAS takes the responsibility they have, and reimburses what we have had of real expenses because they did not fly. So far, I am positive and believe that SAS will sort things out. I am very happy that the strike did not go so far that the whole company went over, then we have not got a penny left. I’m very excited about how they handle this. SAS: – The normal rules for reimbursement apply It is likely that SAS will have to handle requests from both Arntzen and others who have spent money as a result of the strike: SAS insists that the normal rules apply. Three choices if your flight is canceled due to SAS strike In the event of a canceled flight, you have three choices, depending on the type of ticket: Cancel the ticket and get it refunded. You can request a refund at sas.no. If you ordered it through a travel agency or a tour operator, you can contact them directly for the fastest possible process. Rebooking to a flight at a later date. If you would rather change your trip to a later date, you can contact Customer Service after the strike is over. For all travel reservations made by SAS, please visit sas.no for contact information. Arrange alternative travel methods. If you have to travel, for example if you are stranded at your destination, you can arrange alternative transport on your own and apply for a refund from SAS. If we are unable to rebook you for a new flight that roughly corresponds to your original departure time you can book with another company, take a train, bus or rent a car. We then consider the difference between the cost of a new alternative transport under comparable transport conditions and your unused SAS ticket. If you choose to book a new transport, remember to cancel your ticket with SAS to get it refunded. Source: SAS – The normal rules for reimbursement apply. They have done so throughout this strike. There are no changes to that, says head of SAS in Norway Kjetil Håbjørg. SAS claims that they have been as clear as they can about what is possible to get reimbursed and not. – If you have had expenses that are in line with that, we will of course show up. My pleasure. SAS’s Norwegian CEO Kjetil Håbjørg promises that they have the financial muscle in the company to pay customers who are entitled to a refund. Photo: William Jobling / news He refers to the company’s website where the public can see what refunds you can get and how to proceed. – But you will not cover any other extra expenses people have had due to the air strike? – It depends a bit on what it is, but we follow the guidelines on our websites. He is clear that the company has financial muscle so that they can repay what people are entitled to from compensation. – Yes, we have. Passenger rights: While waiting If your departure is delayed by more than two hours, we will compensate you up to EUR 50 per full day and person for food and drink (excluding alcohol) during the waiting period. Keep the original receipts. Delayed overnight If you need accommodation (and you are not able to reasonably return home), we will refund mid-range accommodation up to EUR 250 per night and room. We will reimburse the cost of affordable transportation options available to and from the airport and accommodation. Keep the original receipts. Delayed for more than 24 hours If you are rebooked for a flight that departs more than 24 hours after the original departure, but can not travel according to the new itinerary, you can book a ticket with another airline, take train, bus or rent a car. You must cancel the booking in My bookings / your travel agency before you make your own travel arrangement. We will compensate for the difference between the price of your unused flight and your new alternative travel transport. The new ticket or the cost of alternative transport must be in the same service class or the same price range as the original flight ticket. Source: SAS
ttn-69
Married couple will send reimbursement claim to SAS of almost 80,000 after pilot strike – news Nordland
