Pilots and the management of SAS have started mediation in the wage settlement and if there is a strike, travelers with SAS can expect major problems. SAS is in enormous financial trouble and will restructure the company. In the event of a strike, we have EU legislation passengers with us to demand compensation. Legal consultant in tourism Rolf Forsdahl was involved in drafting the compensation rules that apply in the EU, and he fears the worst. Rolf Forsdahl says people must be active with the airlines to assert their rights. Photo: news – What SAS can expect is a storm on several fronts. Customers will contact in large numbers, both those who have ordered, those who will order and those who intend to travel. Common to all is that they want to change their travels, and that means broken phone lines. It will be impossible to get personnel who can give the advice we have about consumers, he says to news. – SAS will also be able to experience pressure to meet the requirements of the EU regulation on air passenger rights. The most laborious thing is to find alternative travel, because an airline is obliged to find an alternative travel offer, he emphasizes. Now in the summer season, many planes are already full, so it can be difficult to find alternative tickets for the holiday trip. Being right is not the same as being right Even though the legal rights are clear and enshrined in the EU regulation, it is not certain that everything will go smoothly for passengers who may be affected by a strike in SAS. Many passengers will try to arrange themselves and obtain alternative transport, and then demand compensation afterwards. The claim for compensation you can make is not anything. You are entitled to this in the event of an air strike * Reimburse the ticket cost for the part of the trip that you are not allowed to use. * Rebook so that you arrive at your destination as soon as possible. * Rebook you at a later time according to your wishes, on similar terms as the original ticket. This is how much you are entitled to in compensation: * 250 euros for all flights up to 1500 km * 400 euros for all flights within the EEA of more than 1500 km and for all other flights of between 1500 and 3500 km. * 600 euros for all other flights The compensation can be reduced by 50 percent when you are offered a seat on another flight to the destination, and the arrival time does not exceed the original flight that was booked, by more than * 2 hours for flights up to 1500 km * 3 hours for flights within the EEA of more than 1500 km and for all other flights of between 1500 and 3500 km * 4 hours for all other flights Have you suffered financial loss: Have you had documented financial loss that is greater than the standardized compensation, you can also claim compensation for this. This assumes that the reason for the cancellation is within the airline’s control. In addition, the financial loss incurred must be a probable consequence of the suspension. Source: The Consumer Council Before a possible strike, it is important to plan as normal in advance. Arrive at the airport as usual unless you have received another message. We as passengers have no rights until the strike is a fact. Photo: NTB If you are unsure whether you will be affected by a strike in SAS and you have to travel on a specific date, it may be an alternative to secure tickets with another airline. Just be aware that the planes are very full already and the tickets are few. The airline Norwegian, for example, does not provide the opportunity to buy tickets with a full refund during the period in which the pilot strike in SAS may affect. Follow closely Thomas Iversen in the Consumer Council says you have several choices if the trip is canceled Photo: The Consumer Council – It is important to follow the information coming from the airline, explains consumer lawyer at the Consumer Council, Thomas Iversen. – You will receive information from the airline if the trip has been canceled and what rights you have, he emphasizes. He points out that you have several choices if the trip is canceled and you can also claim compensation according to certain rules. You can get help for this on the Consumer Council’s website. – You are entitled to accommodation, food and drink and transport if you have to wait a long time to get going. If you have to pay for some of this yourself, then you are entitled to a refund of your expenses in addition to any standardized compensation, he explains. Will follow EU regulations SAS will not be interviewed about rights and compensation in an ongoing conflict when the parties are in mediation, but press manager Tonje Bjerve Sund writes in an e-mail that: Tonje Bjerve Sund in SAS says the company follows the law Photo: SAS «We will in all situations follow applicable laws, rules and obligations to the customer, and do what we can to take care of them ».
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Huge demands against SAS – whose strike – news Norway – Overview of news from different parts of the country
