New errors in the patient record at St. Olav’s hospital must be prevented and testing is ongoing, said the management of the Health Platform during a board meeting on Tuesday evening. The board was gathered to discuss who should be appointed as managing director of the Health Platform, after Torbjørg Vanvik resigned with immediate effect on Thursday last week. The extraordinary board meeting was closed to the media when this was brought up. The chairman and deputy chairman of the board are now authorized to hire a new acting director. At the same time, Sintef is conducting in-depth interviews of health personnel at St. Olavs. The researchers will follow the introduction of the Health Platform in Central Norway in order to learn from any mistakes that are made, writes Dagens Medisin. Health platform must test more Last week it became known that 16,438 letters from St. Olav’s hospital have not reached the recipient. – We are sorry for the recent events. It is worrying that healthcare professionals do not feel confident about the solution after the introduction of the Health Platform. This was said by deputy managing director Christer Mjåset in the Health Platform during the meeting. – We must restore that trust. The solution has been extensively tested, but it has not been tested well enough in certain areas. There is a strong will in the organization to work on correcting this and prevent mistakes from happening again, said Mjåset. Hospital director Grethe Aasved says that it causes a lot of concern and uneasiness that there are still errors and shortcomings in the system, four months after the Health Platform was introduced. Extra waiting time for patients at St. Olav’s hospital after the introduction of a new and common patient record. Photo: Jøte Toftaker Demanding situation Aasved says that the situation is still very demanding for the hospital. Now a group of ten medical specialists are going through letters that have gone astray. A review of 6,216 letters has revealed that 21 letters contain information, where delays may have had consequences for the follow-up of the patients, a press release states. St. Olav’s hospital has also organized a separate follow-up of the 3,400 referrals that have not reached a doctor. It is too early to say anything about the consequences of this failure. Helse Midt–Norge has adopted a system audit of the Health Platform. The board at St. Olav’s hospital asked on Monday for this to happen as soon as possible, in order to clarify whether there is still a risk of failure with internal and external letters that do not arrive. – It is worrying that the letters have not arrived. Fortunately, we see that many patients are still taken care of through other communication, says hospital director Grethe Aasved. The health platform The health platform is responsible for implementing a new and joint patient record for the health service in Central Norway The project is owned by Helse Midt-Norge RHF, Trondheim municipality and eight other municipalities The health platform was introduced in Trondheim municipality in April. In November, it was introduced at St. Olav and six other municipalities in Trøndelag So far, 24 out of 66 municipalities have signed the agreement, thereby becoming owners of the company. The aim is to get all municipalities in central Norway on the team, but for now several are waiting. If everything goes according to the Health Platform’s plan, the solution will be used by 40,000 employees in the health service. 720,000 residents will then be able to access their own records digitally through the solution. Health and Care Minister Ingvild Kjerkol has encouraged all municipalities in central Norway to join the Health Platform . UNCERTAINTY: Errors in the Health Platform create uncertainty among employees. Here at a computer screen in the emergency department at St. Olavs. Photo: Jøte Toftaker / news Research in progress Researchers from Sintef will monitor the introduction of the Health Platform until 2025 to find out what can be done better. In the long term, the aim is to be able to transfer lessons learned to other large, expensive and complicated IT projects to be put into use in Norway. – It is important to gain first-hand knowledge, because it can be difficult to understand what is actually happening based on the media coverage. There has been an incredible amount of commotion and torchlight processions. We try to take a neutral stance, says research manager at Sintef, Line Melby to Dagens Medisin. Training in connection with the introduction of the Health Platform at St. Olavs. Researchers at Sintef will research the introduction and also interview employees. Photo: Bent Lindsetmo / news
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Sintef will research what went wrong with the Health Platform – news Trøndelag
