1. Talkmore Huru had moved her telephone number to a new company, but still received an invoice for the next month of NOK 299 from Talkmore, owned by Telenor. He refused to pay, and was met with debt collection – even though the claim was disputed. That in itself is a violation of the rules. – After much back and forth, the case went to the conciliation council, where I had not received a summons, so I received a judgment in absentia. It ended with me summoning them to the district court at Tynset. One day a lawyer from Telenor called and said they were giving up. They paid fees for the conciliation council and the district court of around NOK 6,000 – because they had refused to process the objection of NOK 299. news has seen the e-mail in which Telenor’s lawyer withdraws the case and agrees to pay the court fee. – A settlement was reached in this case in December 2018. It was good that an agreement was reached, and the case is now out of the world for us, says press manager Anders Krokan at Telenor to news. 2. Møller car Thomas Huru returned a leased car that had been in a workshop, where some damage had been repaired. Just in time, an invoice of NOK 9,000 came from Møller Bil for what he describes as minimal defects in the finish of the car. He pointed to the industry standard, which states that a leased car can have up to two dents, each measuring up to 25 millimetres, on each body surface. It is considered normal wear and tear. – It was a very long argument. We emailed back and forth for several months, with their debt collection agency on the sidelines. They sent the case to the conciliation council. I was informed two days before the case was scheduled that they had decided to withdraw it. news has seen a letter from Intrum (formerly Lindorff) from 31 March this year, which confirms that they withdrew the case, so that Huru did not have to pay. The person responsible at Møller Bil in Trondheim has quit. The new management is not aware of the matter and does not wish to comment on it. 3. Flightfinder On the online travel agency Flightfinder, Thomas Huru bought a trip that was canceled before the invoice was due. Nevertheless, he received a claim for a cancellation fee of NOK 300. It’s against the rules, so Huru protested. The company Segoria sent debt collection as if there was no objection, according to Huru. Segoria was eventually shut down, and Huru then received a letter from Modhi Collect. By then, NOK 300 had become 1,000. – It was right in the throat. They kept a harsh tone and were very intransigent that the claim was legitimate and that I had to pay. The company complained about Huru to the conciliation council at Tynset, but did not show up. Thus they lost the case. Now it was Huru’s turn to send a settlement complaint. At the conciliation council in Oslo, he demanded compensation for the work of getting them to withdraw the claim. The verdict from the conciliation council states that Modhi Collect must pay Huru NOK 2,500. They did not pay by the deadline, so Huru added NOK 390 in fees and sent a new claim. After some back and forth, they also accepted the leek fee in November. – In addition, they must pay the court fees. I would argue that it is a colossal defeat for them, says Huru. – I have talked about many other agencies, but Mohdi has a completely different style. Even for a debt collection agency, they come out incredibly badly. They have a condescending and arrogant attitude towards people who make legitimate objections to them. Charlotte Surén is head of strategic projects in Kredinor, which has been merged with Modhi Collect. She responds to the criticism as follows: – We are sorry that Huru has that opinion of us, and we do not recognize ourselves in the description of our attitude towards customers. Our intention is to treat all customers in an orderly and proper manner. When we receive criticism like this, we will review the matter and see what we can do differently next time.
ttn-69
Thomas Huru lets the debt collection sharks get a taste of their own medicine – news Troms and Finnmark
