Understanding Disability in Argentina
According to Indec data, one in ten inhabitants in Argentina lives with some disability condition. Moreover, other sources indicate that less than 20% participate in the formal labor market. This underscores a reality where many barriers arise from structures, technologies, and processes, not from the individuals themselves.
Rethinking Opportunities Through Inclusion
Companies must confront the challenge of rethinking how to generate opportunities and ensure the full participation of all people. In this context, Galicia has developed a strategy for diversity and inclusion that encompasses both internal talent and external relationships with clients and suppliers.
Transformative Approaches to Disability
This strategy aims to transform organizational thinking regarding disability by focusing on obstacle removal and building environments adaptable to diverse needs.
A core component is the integration of individuals with disabilities into teams. This involves identifying suitable roles where each person can maximize their potential while ensuring access to necessary resources and support.
Building an Inclusive Workplace Culture
Galicia emphasizes recognizing areas where each individual can contribute meaningfully. For those facing acquired disabilities, the organization collaborates with occupational therapy professionals to offer tailored support and define necessary adjustments. The goal is to foster a work culture where inclusion is integral to professional growth.
Accessibility for Customers
Accessibility extends beyond internal practices to customer experience strategies. Galicia has made significant progress in three areas:
- Digital: The website galicia.ar now complies with international WCAG 2.2 standards, adding features to cater to diverse user needs.
- Physical: Over half of the branches have received accessibility certification in partnership with ALPI, addressing building and communication barriers.
- Inclusive Care: Tools like Talk About It and support for Argentine Sign Language enhance communication with individuals who are deaf or have speech difficulties.
Training as a Key to Transformation
Continuous training is vital for sustaining transformation. Teams participate in training on digital accessibility, inclusive communication, and bias awareness, ensuring that all practices align with the ideals of accessibility and diversity.
Impact Lab: A Platform for Learning
The inaugural Impact Lab strengthened the organization’s focus on disability and accessibility. It involved collaboration with specialists and organizations like Háblalo and Alianza PANAACEA/Excelsium, aiming to enhance understanding and tools related to accessibility.
Activities included an immersive Blind Theater, discussions on neurodiversity, and workshops aimed at generating truly accessible communication.
Fostering Continuous Improvement
As Constanza Gorleri, Chief Sustainability Officer, states, “The Impact Lab allowed us to listen, learn, and design concrete accessibility solutions.” This reflects the notion that enhancing the daily lives of more individuals requires creating accessible experiences for all.
Conclusion: A Continuous Journey Towards Inclusion
Achieving greater inclusion and accessibility necessitates a thorough examination of environments, corporate culture, and daily practices. Galicia’s strategy illustrates that innovative inclusion isn’t a series of isolated actions, but rather the creation of comprehensive systems where diversity becomes fundamental to development and service.
In summary, key strategies include:
- Implementing international accessibility guidelines on digital platforms.
- Conducting adaptations and surveys to eliminate physical barriers.
- Developing tools to enhance communication and access to services.
- Providing training for internal teams on diversity and inclusive design.
- Collaborating with suppliers and social sector partners.