– I was scammed the first time when I was going to buy a backpack on Ebay. My mother and I paid for the bag, but he never arrived, says Nora Kvamme. The 23-year-old has been shopping online for many years and has experienced being cheated several times. This is even though she is trying to find out if it is safe to shop where she does. A new investigation carried out by the Norwegian Center for Information Security (Norsis) at Gjøvik and Sparebank 1 shows that the student is not alone. More than one in four Norwegians have been defrauded online. Have you experienced online fraud? Yes, unfortunately 😭 No, never 😇 I don’t shop online 😎 Show result Recommended to take precautions According to Finance Norway, the autumn holidays are scam time. They warn against falling into a fraud trap during the holidays. In the 20-29 age group, more than 4 in 10 have experienced being scammed for money online. – It is the youngest age group that shows the greatest willingness to take risks and has the most unfortunate experiences, says senior advisor Helle Jacobsen at Norsis. She believes that one largely hears about elderly people being defrauded, but emphasizes that many young people are also exposed to the same. This is even though the younger ones have higher digital competence. One of the reasons why so many young people experience being scammed online is that young people use digital services the most, Jacobsen believes. Photo: Privat / Norsis – Have watched a lot on YouTube to learn that Nora Kvamme was not just deceived when she was going to buy a backpack on Ebay. The 23-year-old also experienced fraud recently when she was going to buy a bag online. Kvamme checked the references of other customers ahead of the purchase, but received a product that did not resemble what she had paid for. When Nora Kvamme was tricked when she bought a backpack on Ebay, her mother had luckily paid with a credit card. The family therefore got the money back when the product did not appear. Photo: Ruth Synnøve Barsten / news The student says that she has learned a lot about what to look for, after many years of trading online. – I have watched a lot on YouTube to learn about the various products. I also read feedback from other customers, she says. Kvamme is today driven to check references and products before paying when shopping online. She recommends only buying brands you already know, and using social media and references to check up on the seller. Use secure payment solutions Erik Bjerkaas, head of anti-fraud at Sparebank 1 Østlandet, advises young people to use secure payment solutions on the various platforms. – But maybe also see if it is possible to find information about the seller, whether they have identified themselves with BankID, have good messages and whether the seller has been on the sales platform for a long time, he says. The anti-fraud manager explains that young people are often exposed to fraud on Finn.no or on the used app Tise. – In other words, places where they are going to buy an item and pay in advance, but then they never get it, explains Bjerkaas. Ruth Synnøve Barsten / news Hasn’t been scammed Dennis Braaten-Kjøhl buys few things online and has never experienced fraud. He recommends shopping on safe sites and assessing the appearance of the website. Ruth Synnøve Barsten / news Only uses well-known shops Julian van der Weele (26) has ordered a lot online, but sticks to big shops that he knows. He has never been exposed to fraud. – I relate to friends and acquaintances. He is not worried about fraud, but is careful not to shop with small players. Don’t spend more money than you have 28-year-old Marie Horsevik (who did not want to be photographed) buys electronics and fines online. – I stick to well-known websites. I also buy cheap things first if I’m in doubt, tells the student. She tries to be careful when shopping online. Product fraud is most common The most widespread form of fraud is those cases where you pay for a product or service you never receive. According to the survey, this applies to 11 per cent of those questioned, i.e. just over 500,000 people in Norway. Many also give out their card and bank details. – Around 5 per cent say they have experienced it, says Jacobsen in Norsis. Fraudsters often use so-called social manipulation, which means that the fraudster plays on feelings and trust. Those who are defrauded often believe that they are in contact with serious players. It is the seventh time that Norsis has carried out the so-called insurance culture survey. According to Norsis, the purpose is to set the pace for Norwegians’ digital security. – This year, the survey shows that we are more worried than before and that we are more vigilant, says senior advisor Helle Jacobsen at Norsis.
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